Job Description:

The Manager, IT Enterprise Network Services provides strategic and operational leadership for FIT's enterprise network infrastructure, with responsibility for its availability, security, scalability, resiliency, and ongoing development. This position combines network engineering, infrastructure management, cybersecurity coordination, technical leadership, and day-to-day operational oversight. The Manager supervises network services staff, oversees network systems and equipment, leads infrastructure initiatives and projects, manages vendors and resources, and ensures effective response to network and cybersecurity incidents. The position works collaboratively with IT leadership, the CISO Office, internal teams, external partners, and vendors to maintain a secure, reliable, and sustainable network environment.

Essential Functions:

Network Infrastructure Management & Operations

• Lead the planning, implementation, operation, maintenance, administration, and lifecycle management of FIT's network infrastructure and equipment.
• Maintain network availability, performance, scalability, resiliency, and security across network services, systems, resources, devices, and tools.
• Administer and support firewalls, wireless access points (WAPs), network switches, and other network solutions and devices.
• Investigate network problems, troubleshoot technical issues, correct defects, and support patches, upgrades, and new technology implementations.
• Monitor network systems and first-defense devices to ensure proper configuration, optimal performance, uptime, and security.
• Establish and maintain regular testing and monitoring of auditable network services, systems, resources, and devices.

Cybersecurity, Resiliency & Compliance

• Collaborate closely with the CISO Office on cybersecurity matters affecting the network infrastructure.
• Respond to cybersecurity events and incidents and collaborate on the resolution of network outages or incidents involving cybersecurity concerns.
• Implement network strategies that strengthen resiliency, availability, scalability, and protection against cyber threats.
• Ensure disaster recovery, business continuity, and backup procedures are tested regularly.
• Manage network change control and maintain compliance with SUNY and FIT Information Security policies, standards, and established requirements.
• Support the development and implementation of network and infrastructure policies, procedures, standards, and best practices.

Strategic Planning, Architecture & Technology Roadmapping

• Develop and implement strategies and roadmaps for network infrastructure, resiliency, availability, scalability, and security.
• Maintain awareness of evolving technologies, marketplace developments, industry standards, and changing institutional requirements.
• Evaluate and recommend new technology, network devices, versions, architectures, and solutions.
• Participate in college-level technology roadmapping and assist IT leadership with strategic roadmaps and budgets related to network services.
• Develop and update standard operating procedures and technical best practices.
• Lead transformational initiatives that advance the institution's network environment.

Team Leadership & Staff Development

• Supervise network services staff and oversee the effective delivery of network services and infrastructure administration.
• Assign work, allocate unit resources, monitor performance, and ensure operational responsibilities are completed effectively and within established priorities and timeframes.
• Provide technical guidance, assistance, and training to staff in network engineering, maintenance, monitoring, and troubleshooting.
• Promote continuous learning, knowledge sharing, performance improvement, and process improvement within the unit.
• Foster a collaborative and collegial work environment while maintaining accountability for service delivery and results.

Service Support & Incident Resolution

• Provide timely and effective support for network services and infrastructure.
• Respond to network performance issues and outages and coordinate appropriate resolution activities.
• Assign, monitor, and track staff response to service tickets based on urgency, importance, and required resolution time.
• Troubleshoot and resolve technical issues directly or escalate them when appropriate.
• Coordinate with external agencies and service providers to identify and resolve external wide-area network issues.
• Coordinate the response to incidents that expand in scope or present potential cybersecurity concerns.

Project & Resource Management

• Lead IT network initiatives and projects from planning through implementation and completion.
• Allocate staff and other unit resources to support project and operational priorities.
• Ensure projects are delivered on time, within budget, and within approved scope.
• Provide technical guidance to network engineers, IT colleagues, the Project Management Office (PMO), managers, leadership, and vendors.
• Partner with the PMO on medium- and large-scale technology initiatives.
• Manage vendor relationships and oversee vendor-supported network services, systems, products, devices, and tools.

Documentation, Policies & Knowledge Management

• Develop, maintain, and publish technical documentation supporting existing, reconfigured, and new network infrastructure and architecture.
• Document procedures and configurations to facilitate ongoing support, operational continuity, and knowledge transfer.
• Ensure network operations are performed in accordance with applicable technology frameworks, standard operating procedures, policies, best practices, and established timeframes.
• Promote consistent application of network standards and policies throughout the unit.

Budget, Procurement & Administration

• Develop and manage the unit's operating budget.
• Support budget planning and strategic resource allocation for network infrastructure and technology initiatives.
• Perform and oversee procurement, logistical, administrative, and operational activities associated with the unit.
• Manage the network equipment base, including planning for implementation, maintenance, replacement, and functional obsolescence.
• Participate in emergency response activities and, when necessary, work irregular hours and/or on-call assignments.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Requirements:

Minimum Qualifications:

• Bachelor's degree in Network Engineering, Cybersecurity and Network Engineering, Computer Science, or an equivalent field.
• 7 years of experience in network engineering operations.
• Demonstrated expert-level knowledge and experience in enterprise network infrastructure, network engineering, administration, and operations.
• Experience with network security technologies, including firewalls and web application firewalls.
• Experience leading technical staff, projects, infrastructure initiatives, or comparable operational activities.
• Experience troubleshooting complex network environments and resolving network performance, availability, and security issues.

Preferred Qualifications:

• Master's degree in Network Engineering, Cybersecurity, Computer Science, or an equivalent field.
• 2 or more years of cybersecurity experience in an engineering environment.
• CompTIA Network+ and/or Cisco CCNA certification.
• Advanced certifications such as Cisco CCNP, Cisco CCIE, CompTIA Security+/CEH, and/or Microsoft Certified: Azure Network Engineer Associate.

Knowledge, Skills, & Abilities:

• Knowledge of enterprise network architecture, infrastructure, administration, and security.
• Knowledge of network monitoring, troubleshooting, performance management, and incident response.
• Knowledge of network resiliency, availability, scalability, disaster recovery, and business continuity.
• Knowledge of technology planning, infrastructure lifecycle management, and industry standards.
• Strong network engineering, architecture, administration, and troubleshooting skills.
• Strong analytical, problem-solving, project management, and organizational skills.
• Strong written, verbal, interpersonal, and collaborative communication skills.
• Strong leadership skills, including the ability to provide technical guidance and develop staff.
• Ability to lead the design, implementation, operation, and continuous improvement of enterprise network infrastructure.
• Ability to analyze complex technical issues and develop effective solutions with minimal supervision.
• Ability to lead projects and coordinate staff, vendors, resources, and cross-functional teams.
• Ability to respond effectively to network outages, cybersecurity incidents, and other urgent operational issues.

Additional Information:

Please note all offers of employment are contingent upon successful completion of the background check process.

Salary

Salary: $104,763.57 - $125,770.97 per year; commensurate with experience and qualifications.

The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment. Hiring Salary: $104,763.57 per year with step increments per Salary Schedule 99, after one year of service and annually thereafter.

Work Schedule

Days/Hours: M-F, 9am-5pm, work schedule subject to change based on needs of the department.

In-person

Benefits

The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures.

• Retirement Plans
• Health Care Plan and Dental Plan
• Employee Assistance Program
• Flexible Spending Account
• Commuter Benefit Plan
• FIT Tuition Exemption Program
• Paid Time Off (Vacation, Personal, Sick and Holidays)
• 4-day Summer Workweek
• Qualifying Employer for the Public Service Loan Forgiveness (PSLF) Program

For a full list of FIT benefits, visit our benefits webpage.

Pay Equity by State Employers

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].

Visa Sponsorship

This position is not eligible for visa sponsorship by the Fashion Institute of Technology.

Physical Requirements and Work Environment

The working conditions for this position will be primarily in an office space. The physical requirement for this position will require constant sitting, frequent standing, occasional bending, frequent walking, occasional pulling, pushing, or reaching, occasional repetitive motions, frequent use of hands to handle objects, and occasionally lifting 20 lbs. or less.

Application Instructions:

In order to be considered for this position, please submit the following documents online:

• Resume
• Cover letter
• Unofficial Transcript
• A list of three references with telephone numbers and email addresses

Returning Applicants - Login to your FITNYC Careers Account to check your submitted application material.

Review of applications will begin immediately until the position is filled.

Please note that due to t