Travel + Leisure Co.

Manager, InHouse Marketing - Kihei

Travel + Leisure Co.$110K — $130K *
Kihei, HI 96753In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of timeshare sales and marketing experience required
  • 2 years in a management or supervisory role preferred
  • Flexible availability for diverse shifts including weekends and holidays
  • Strong detail orientation and multitasking skills
  • Proficient in Microsoft Office suite
  • Experience managing payroll and commission systems
  • Ability to collaborate across multiple departments

Responsibilities

  • Directly manage the In-house Marketing Team including hiring, training, and performance review
  • Monitor and enhance marketing conversion rates according to company standards
  • Resolve issues related to bookings and tour statuses
  • Manage departmental supplies and maintain inventory
  • Generate daily operational reports and performance evaluations
  • Coordinate closely with sales management regarding tour availability
  • Disseminate relevant marketing and concierge information
  • Submit payroll accurately and on schedule

Benefits

  • Comprehensive health benefits including medical, dental, and vision
  • Flexible spending accounts for healthcare costs
  • Life and accident insurance coverage
  • Disability insurance for income protection
  • 401k retirement plan with employer matching contributions
  • Paid time for volunteering through Wish Day program
  • Access to wellness programs and Employee Assistance Programs
  • Legal and identity theft protection plans
Full Job Description
Responsible for all In-House Marketing Activities at the site. Primary responsibilities include direct management of In-house Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

How You'll Shine:
  • Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
  • Maintain total site marketing conversion according to site marketing standards.
  • Resolve issues pertaining to tour statuses, bookings, coding and etc.
  • Order and maintain departmental supplies (collateral material, uniforms, etc.)
  • Maintain copies of invitations and daily tour manifests for reference purposes.
  • Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
  • Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
  • Compile data on each team member's performance.
  • Prepare additional reports deemed necessary by management.
  • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
  • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
  • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
  • Submit employee payroll in timely manner.
  • Perform other related functions not listed.


What You'll Bring:
  • Timeshare experience in sales and marketing required
  • 2 years management or supervisory preferred or 2 year's timeshare equivalent experience.
  • Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
  • Ability to deal with both customers and salespeople.
  • Ability to focus on details.
  • Ability to handle simultaneous situations.
  • Ability to handle departmental problems and situations.
  • Knowledgeable with commission payroll and understanding.
  • Must be proficient at Microsoft Office.
  • Must be able to work independently.
  • Must be able to interact with many other departments within the company.


How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation
Generally starting at $48,000 - $48,000 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

About Travel + Leisure Co.

Travel + Leisure Co. is a travel company that provides leisure travel services to customers around the world. The company operates through three segments: Travel + Leisure Group, Wyndham Destinations, and Panorama. The Travel + Leisure Group segment provides travel services and products to customers through various channels, including online travel agencies, travel clubs, and membership programs. The Wyndham Destinations segment provides vacation ownership and exchange services to customers. The Panorama segment provides vacation ownership and exchange services to customers in Asia and Europe. Travel + Leisure Co. is headquartered in Arlington, Virginia and has approximately 17,000 employees.
Learn more about Travel + Leisure Co.
Size
22,500 employees
Market Cap
$2.8 billion
Industry
Net Income
-$255 million
Founded
2006
5 Year Trend
-3.2%
Revenue
$2.1 billion
NASDAQ

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