What you'll do

As an Xactly System Administrator, you are responsible for the end-to-end design, implementation, configuration, and maintenance of global incentive compensation systems using the entire Xactly platform, including Incent and Intelligent Solutions. You will lead a dedicated team of individual contributors, manage daily operational activities, delegate tasks effectively, and ensure precise execution of monthly and quarterly commission processing. In this role, you will act as a trusted advisor to cross-functional business units, evaluating and scaling technical tools and emerging AI solutions to eliminate process inefficiencies and maximize system performance.

This position is an individual contributor role with supervisory responsibilities reporting to the Sr. Director, Sales Compensation.

Responsibility

• Administer the Xactly Incent and Analytics platforms, ensuring precise configuration of enterprise-level commission plans, credit rules, and complex data calculations
• Manage a team of three professional individual contributors, coordinating short-term resources, establishing operational priorities, and supporting employee career development
• Collaborate with compensation design, sales operations, and revenue operations teams to deploy plan updates, resolve data dependencies, and execute successful period-end processing
• Evaluate, adopt, and scale technical tools and AI capabilities within the systems ecosystem to optimize automated compensation workflows and drive data-driven efficiency
• Solve complex, multi-step system challenges, technical calculation discrepancies, and system integration defects across platforms to mitigate business risk
• Lead user acceptance testing (UAT) cycles with cross-functional stakeholders, overseeing configuration deployments, and maintaining clean documentation patterns
• Serve as the primary technical liaison between internal organizational departments, especially the Accounting team, offering top-tier support with Xactly CEA and external implementation partners during strategic system upgrades and plan deployments
• Establish structured decision frameworks and continuous data-driven reporting to advise senior leadership on process improvements and workflow effectiveness

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree or equivalent in Information Systems, Business Administration, Finance, or a related field
• 8+ years of experience maintaining, configuring, or implementing enterprise Xactly Incent solutions
• Experience supervising or leading professional individual contributors within an operations or technology environment
• Experience with the Software Development Life Cycle (SDLC), including design, build, QA, UAT, and production support within a sales compensation domain
• Experience with SQL, Xactly Connect, and relational database management systems

Preferred

• Xactly Incent platform certification
• Deep understanding of incentive compensation processes, automation methodologies, and corporate best practices
• Advanced experience managing complex, cross-functional automation workstreams under limited direct supervision
• Demonstrated ability to evaluate emerging workplace technologies and AI solutions to optimize team productivity
• Strong written and verbal communication skills across senior leadership and technical engineering teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events