WestRock

Manager I, Quality

WestRock • $75K — $95K *
US-Anywhere
+ 2 other locationsRemote
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience.
  • Three years of experience with quality management systems and standards.
  • Preferred experience managing quality systems across multiple sites for one year.
  • Strong problem-solving skills and analytical abilities.
  • Exceptional communication skills; bilingual in English and Spanish is a plus.
  • Ability to work both independently and as part of a team in a remote setting.
  • Willingness to travel up to 80% weekly.

Responsibilities

  • Partner with branches to communicate quality system goals and procedures.
  • Conduct regular quality system audits and propose improvements.
  • Analyze data to drive continual quality process improvement.
  • Serve as a quality management resource for branch managers.
  • Resolve customer complaints through corrective actions.
  • Stay updated on quality standards and inform branch teams of changes.
  • Facilitate best practices and implement improvements across branches.

Benefits

  • Corporate culture centered on integrity, accountability, and excellence.
  • Comprehensive training and development opportunities.
  • Career at a global packaging company focused on sustainability and inclusion.
Full Job Description
General Information

Job ID

ATR63383

Posting Job Title

Regional Quality Manager

Locations

IL WFH Illinois, TX WFH Texas

Employment Type

Full Time

Date Posted

15-Jun-2026

Relocation Support

No

Description & Requirements

The Opportunity

The Quality Manager is responsible for supporting implementations of quality management systems changes and documentation. Analyze data related to quality processes and improvements. Focuses on problem solving with the capacity to think creatively under pressure.

How you will impact Smurfit Westrock:

  • Partner with branches, including staff at all levels, to communicate quality system goals, objectives, and procedures.
  • Conduct quality system audits on a regular basis; recommend quality system improvements that enhance strategic goals of business.
  • Conduct research, collect data, and perform analysis on processes using various statistical methods resulting in continual improvement.
  • Serve as a resource for branch managers regarding appropriate use of quality management system.
  • Facilitate responses and resolve customer complaints in the form of corrective actions between customers and branches.
  • Stay current on quality standards (including but not limited to ISO 9001:2015, GFSI, TS16949, AS9100, ISO 13485, RBA) and communicate appropriate changes to branch teams.
  • Facilitate best practices between individual branches including developing and implementing improvements.
  • Assist in developing and maintaining centralized quality management system for Victory Packaging.
  • Collaborate on various cross-departmental projects and lead as needed.
  • Participate in branch management review meetings.
  • Establish positive and professional rapport with all co-workers and managers at all levels.
  • Model behavior and decision making that is consistent with Victory Packaging culture, goals and policies.


What you need to succeed:

  • Bachelor's Degree in relevant subject required or equivalent work experience.
  • Minimum of three (3) years prior experience with principles and practices of quality management systems and standards. (Six Sigma, ISO 9001:2008, TS16949, AS9100 GSFI knowledge a plus).
  • Minimum of one (1) year prior experience managing quality systems for multiple sites preferred.
  • Problem solving ability (to include analytical, prioritization, and escalation skills).
  • Exceptional communication skills (written and oral). Bilingual (English/Spanish) a plus.
  • Ability to work independently and remain self-motivated with minimal direct supervision.
  • Ability to work both in person and remotely with internal and external (customers & suppliers) across North America.
  • High sense of urgency and attention to detail.
  • Exceptional customer service skills.
  • Adaptability and flexibility in a fast changing environment.
  • Advanced computer skills to support data analysis including MS Office and statistical software.
  • High level of compatibility in various team environments.
  • Up to 80% travel during standard work week

What we offer:
  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Food & Beverages
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ
WRK
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at WestRock

  • WestRock
    Project Manager I
    $66K — $110K *
    West Chester, OH 45069 (Butler County)
    Today
    Business Services
    In-Person
  • WestRock
    Mgr II, Mfg Ops
    $138K — $186K *
    Longview, WA 98632 (Cowlitz County)
    Reposted Today
    Manufacturing & Automotive
    In-Person
  • WestRock
    Mgr, Tech Service Sup
    $90K — $120K *
    Remote
    Today
    Technical Services
    Remote in United States
  • WestRock
    Rep IV, Fld Sls&Acct Mgmt
    $110K — $184K *
    Seattle, WA 98115 (King County)
    Today
    Manufacturing & Automotive
    In-Person
  • WestRock
    Mgr II, Procurement
    $103K — $172K *
    Remote
    Today
    Manufacturing & Automotive
    Remote

More Manufacturing & Automotive Jobs

Find similar Manager I, Quality jobs:

NationwideRemote