General InformationJob ID ATR65682
Posting Job Title Quality Manager
Locations FL Jacksonville Seminole Mill
Employment Type Full Time
Date Posted 10-Aug-2026
Relocation Support Yes
Description & RequirementsOPPORTUNITY SUMMARY:
As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing customer, regulatory, and Smurfit Westrock processes, policies, and procedures. As a Quality Manager, you will be accountable for internal and external quality complaint resolution, execution of audits, ISO 9001:2015 registration, product liability, and ensuring efficient and smooth operations within the production facility.
HOW YOU WILL IMPACT SMURFIT WESTROCK
- Review, approve, and execute facility and corporate standard operating procedures for site implementation
- Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
- Serve as the ISO 9001:2015 management representative and the internal ISO audit program
- Responsible for the mill Quality Management System
- Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
- Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
- Work closely with production managers to maximize product quality and reliability and minimize cost
- Track, analyze, and lead initiatives for all internal quality and customer complaint issues
- Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
- Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
- Execute facility improvement initiatives as determined from performance data
- Provide tools and training for quality management and quality improvement to the facility staff
WHAT YOU NEED TO SUCCEED:
- Bachelor's degree in a technical field required.
- Must have 5 to 10 years of work-related manufacturing experience
- Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
- Proven track record of problem-solving
- Thorough knowledge of quality standards and methodologies
- Ability to learn proprietary software programs and leverage enterprise complaint management software
- Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred
Keywords: Quality Manager, quality supervisor, ISO, QMS, ISO 9001, ISO9001, paper, paper mill, pulp, pulp mill, containerboard, liner, linerboard, kraft paper, corrugated medium, corrugated board, corrugated paper, quality, quality systems, quality management, product quality, deviation
