Job Description Summary:The Manager, HR Operations oversees daily human resources functions that keep the workforce running smoothly. This role manages a team of HR Operations staff and is responsible for supervising day to day HR processes-including recruiting support, employee onboarding & off boarding, benefits administration, HRIS data integrity, and general employee inquiries-while ensuring compliance with federal, state, and local labor laws. The role blends strong leadership, a customer focused service mindset, and a continuous improvement drive to deliver high quality, risk mitigated HR services.
This role will be on-site in Draper's Cambridge, MA facility.
Job Description:Duties/Responsibilities - Manage HR Operations team including hiring, training, and coaching; setting clear performance expectations, managing coverage during peak periods, and ensuromg high performance while maintaining a culture of accountability and collaboration.
- Direct day-to-day HR administrative operations for recruiting administrative support, benefits administration, employee transactions, onboarding, offboarding, HR expenses and invoices, general HR inquiries, and manager/employee self service
- Recruiting administrative support; scheduling phone screens/interviews, managing candidate travel, processing candidate expense reports, supporting recruiting event inventory and logistics
- Benefits administration; open enrollment support, employee life events, employee inquiries, and tuition reimbursement
- Onboarding; processing background checks, monitoring pre-employment activities, I9 processing and compliance and coordinating new hire orientation logistics
- Ensure all activities comply with federal, state, and local labor laws, maintain accurate employee documentation (I-9s, authorizations, benefits elections) to mitigate risk, and conduct regular audits of HRIS data, onboarding checklists, and benefits records.
- Evaluate existing HR workflows, identify inefficiencies, and implement scalable, standardized HR practices. records maintenance, HRIS (e.g., Workday, PeopleSoft) data management
- Develop and maintain up-to-date SOPs, checklists, and flowcharts for all HR Operations activities.
- Collaborate with various HR teams to resolve complex issues, identify process improvements, and communicate change.
- Partner with Finance/Payroll, Security/IT, and other internal functions to resolve issues and support ongoing process/systems enhancements.
Skills/Abilities- Proven experience in any combination of recruiting support, onboarding, benefits administration, and HRIS data management.
- Proficiency in HRIS systems (ideally Workday), applicant tracking systems (ATS), Benefits Administration Systems (e.g. Aptia, BCBS), and Microsoft Office/Google Workspace.
- Detail-oriented with excellent communication, problem-solving, and customer-service skills.
- Strong interpersonal skills to handle sensitive employee relations issues and collaborate with peers and all levels of management.
- Ability to lead a team, delegate tasks, and mentor staff.
Education - Bachelor's degree (or equivalent experience).
Experience - 6 years of HR experience, at least 2 years supervising/leading an administrative team.
Additional Job Description:Applicants selected for this position will be required to obtain and maintain a US government security clearance.
Job Location - City:Cambridge
Job Location - State:Massachusetts
Job Location - Postal Code:The US base salary range for this full-time position is
$117,500.00 - $307,500.00
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Union ranges will be in compliance with the collective bargaining agreement's approved rates by location and role. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include bonuses or benefits.
Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now www.draper.com/careers.
