Sephora USA

Manager, Human Resources Distribution Centers

Sephora USA$124K — $139K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of HR management experience, ideally in distribution or manufacturing
  • Bachelor's degree in human resources or related field; master's preferred
  • PHR or SPHR certification preferred
  • Proficiency with MS Office Suite
  • Strong decision-making and confidentiality skills
  • Excellent verbal, written, and public speaking communication skills
  • Ability to manage multiple tasks in fast-paced environments

Responsibilities

  • Implement and manage the performance management process
  • Collaborate with leaders on HR and talent acquisition strategies
  • Perform succession planning and develop leadership plans
  • Guide and deliver performance improvement plans and terminations
  • Conduct exit interviews and analyze feedback for improvements
  • Support strategic leadership development and provide coaching
  • Ensure compliance with policies and address employee relation issues

Benefits

  • Healthcare plans including medical, dental, and vision
  • 401k with 4% match and student debt retirement plan
  • Paid time off and protected leave
  • Access to development programs and tuition reimbursement
  • 30% discount on merchandise and free product opportunities
  • Free mental health and financial coaching resources
Full Job Description
Job ID: 292749
Location Name: Perryman Distribution Center
Address: 531 Chelsea Road, Perryman, MD 21130, United States (US)
Job Type:
Position Type: Regular
Job Function: Distribution Center
Work Location: Perryman, MD

Your Role at Sephora...

At Sephora's DCs, our people are the core of our organization. As an HRM, you are a strategic leader, culture champion, and trusted business advisor, empowering both leaders and employees to thrive. You'll be a key partner in shaping a healthy, productive, and positive work environment by working closely with leaders to align HR strategies with operational business goals. From coaching leaders through workforce decisions to modernizing and improving DC people process; you'll help create a workplace where talent thrives. You'll also collaborate with stakeholders to ensure policies and practices are not just followed but understood and applied in a way that supports both compliance and a strong workplace culture. As an HR Manager, you are expected to lead by example, demonstrating strong core values through your expertise, integrity, and approach to people management. Your ability to model these values will not only guide and inspire the workforce but also contribute to a culture of inclusion, collaboration, and high performance- creating a workplace where everyone can thrive.

Essential Functions of Job:

Talent & Performance Management:
  • Implement and manage the cyclical performance management process
  • Collaborate with leadership team to understand and execute organizational HR and TA strategy, focusing on current and future talent needs
  • Perform succession planning and gap analysis to develop effective leadership development plans
  • Provide performance management support by guiding and delivering performance improvement plans, disciplinary guidance, and terminations, ensuring fairness and consistency
  • Conduct exit interviews for exempt leaders
  • Analyze exit interview data and onboarding feedback to identify trends and areas for improvement

Leadership Development & Strategic HR Support:
  • Build and develop a skilled HR team
  • Support strategic leadership development plans and provide leadership coaching and consultation
  • Benchmark and collect data from surveys and feedback for benefits and compensation, collaborating on recommendations to stakeholders
  • Support network and HQ initiatives and project work
  • Calibrate with operations leaders for peak readiness and staffing strategies including but not limited to effective selection, onboarding, retention, and engagement

ER, Compliance, and Legal:
  • Ensure site alignment and consistency across DCHR network
  • Support HRG in ER case management and provide decision guidance
  • Address escalated employee relation issues, legal-related concerns, and collaborate with legal partners
  • Enforce consistent policies and procedures and revisions, when necessary
  • Perform local work accommodation analysis and calibration
  • Consult on escalated LOA situations

Employee Engagement, Safety, & Culture:
  • Conduct listening sessions, develop action plans, administer Voice Surveys, and monitor progress
  • Drive engagement efforts aimed at creating and maintaining a positive work environment
  • Perform site safety calibration and manage safety incident, collaborating with operations leaders and Environmental Health & Safety Team
  • Manage workers' compensation cases and conduct site-specific analysis
  • Maintain a successful partnership with staffing agencies while managing contracts to aligned service level agreements


We would love to hear from you if you have...
  • 3+ years of relevant Human Resource Management experience at the manager or equivalent level, preferably in a distribution center or manufacturing plant
  • Minimum of bachelor's degree in human resources or related field; master's degree preferred
  • PHR or SPHR certification preferred
  • Proficiency with MS Office Suite
  • Proven ability to make sound decisions and judgments and practice confidentiality.
  • Possess excellent verbal, written and public speaking communication skills.
  • Ability to plan, organize and work with minimal supervision.
  • Ability to work under pressure, prioritize, organize and handle multi-tasks simultaneously.
  • Must be flexible and adaptive to respond to a fast-paced environment
  • Ability to effectively give and receive feedback professionally and respectfully
  • Successfully model teamwork and demonstrate a collaborative approach when working with staff, associates, and management
  • Demonstrate Sephora Values
  • Maintain a flexible work schedule, including flexing work hours to reflect the needs of the business


Supervisory Responsibilities:
  • Human Resources Generalist(s), Human Resources Non-Exempt Employees

What You'll Get:

The annual base salary range for this position is $124,695.00 - $139,365.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of 5 days.
  • Caring Community. Thrive in a supportive, mentorship-driven environment from your leaders while also creating that same environment for your teams!
  • Fulfilling Path. We invest in you, not just your role, with opportunities to learn, innovate and lead.
  • Meaningful Work. Your work creates real impact. With every decision leading to thousands of shipments, you bring beauty to life for our clients.


Rewards as Unique as You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.
  • Health. Thrive on and off the floor with healthcare plans that fit the needs of you and your family, including medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance.
  • Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
  • Balance. Enjoy paid time off, sick paid time off, and protected leave.
  • Growth. We invest in you, with access to development programs, tuition reimbursement, and mentorship so that you can flourish in this fast-paced role.
  • Perks. Love what you do, love what you get! Enjoy 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products.
  • Support. Join a team that truly cares - with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.


About Sephora USA

Sephora is a French multinational retailer of personal care and beauty products. Founded in 1970, Sephora has become a leading beauty retailer with over 2,600 stores in 34 countries worldwide. Sephora USA, Inc. is a subsidiary of Sephora and operates over 500 stores in the United States. Sephora offers a wide range of beauty products including makeup, skincare, fragrance, haircare, and bath and body products. The company is known for its innovative retail concept which allows customers to try products before they buy them. Sephora is committed to providing its customers with a unique and personalized shopping experience.
Learn more about Sephora USA
Size
10,000 employees
Industry
Founded
1998

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