Job DescriptionThe Manager, HRIS Operations is responsible for the operational ownership, stability, and day-to-day management of all HR systems, including but not limited to Workday and viDesktop. This role ensures that HR systems are reliable, compliant, and well-governed, serving as the central point of accountability for system operations, intake, release coordination, issue management, and cross-functional execution.
Responsibilities include but are not limited to:- Own the day-to-day operation of all HR systems, ensuring stability, data integrity, and consistent user experience.
- Act as the primary operational owner for Workday and related HR platforms, coordinating activity across HR, HRIS, IT, and vendors.
- In collaboration with IT, ensure system configurations, updates, and enhancements align with approved processes, controls, and governance standards.
- Monitor system performance, issues, and risk areas; proactively address operational gaps.
- In collaboration with IT, oversee HR systems release planning, including testing coordination, approvals, and production readiness.
- Partner with Functional Analysts and IT to ensure changes are properly documented, tested, and signed off before migration.
- Enforce release discipline and timelines, including pre- and post-production validation.
- Maintain visibility into upcoming changes, dependencies, and operational risks.
- Oversee HR systems intake processes (tickets, enhancements, break/fix issues).
- Partner with HR leadership and HRIS stakeholders to prioritize work based on urgency, compliance, and operational impact.
- Maintain centralized tracking of BAU work, enhancements, and projects, ensuring clarity on status and ownership.
- Lead escalation of HR system issues that impact business operations.
- Coordinate root-cause analysis, remediation plans, and stakeholder communication for system incidents.
- Liaise with IT and vendors on resolution of integration, security, or platform issues.
- Track recurring issues and drive preventative operational improvements.
- Ensure HR systems adhere to governance standards, audit requirements, and documented controls.
- Maintain operational documentation, including process flows, approvals, testing evidence, and change records.
- Provide day-to-day work direction to HRIS team members.
Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications and experience:- Bachelor's degree and 5+ years of HR systems or Workday functional experience.
- In lieu of bachelor's degree, 9 years of professional experience, preferably in human resources, HRIS, or benefits.
- Additional functional experience with human resources and its related functional areas is strongly preferred
- Must display exceptional judgment and confidentiality
- Experience in a law firm or professional services setting preferred.
- Advanced expertise in HR Information Systems. Workday highly preferred.
- Knowledge and experience with SQL, Crystal Reports, HTML, and CSS preferred.
- Proficiency in Microsoft Office Suite, or ability to learn tech stacks quickly.
- Excellent verbal and written communication skills; with the ability to influence across levels and functions.
- Ability to juggle multiple priorities at once and maintain attention to detail.
- Detail oriented with high standards for accuracy and precision.
Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.
In addition to the Firm's health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.
