Instructure

Manager, HR Shared Services

Instructure • $90K — $110K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of HR experience, preferably in shared services or HR operations.
  • 1-2 years of team leadership experience.
  • Familiarity with case management tools like Jira and Confluence; reporting experience is a plus.
  • Strong judgment in handling sensitive or ambiguous cases, with escalation skills.
  • Experience with Workday or a similar HRIS.
  • Exposure to global HR support across multiple regions.

Responsibilities

  • Manage and coach a team of HR specialists, overseeing performance and workload.
  • Handle escalations and complex employee cases from initiation to resolution.
  • Transform AskHR reporting and dashboards into actionable insights for HR leadership.
  • Ensure knowledge base quality and promote self-service for employees.
  • Drive process improvements with a focus on automation.
  • Oversee processes such as immigration, compliance, and background checks.
  • Collaborate with Payroll, IT, and other HR centers of excellence.

Benefits

  • Competitive compensation with an employee ownership program.
  • Flexible work arrangements including remote, hybrid, and in-office options.
  • Generous time-off policies, including holidays and a dedicated recharge period.
  • Comprehensive wellness programs and mental health support.
  • Learning and development resources, including tuition reimbursement.
  • Access to necessary technology and tools for optimal performance.
  • Recognition programs promoting employee appreciation and inclusivity.
Full Job Description
HR Shared Services is the front door for employee questions at Instructure. Our team handles day-to-day questions and owns complex cases: escalations, compliance-sensitive issues, and the problems that don't have a template answer yet.

What you'll do.
  • Manage and coach a team of HR specialists, including performance, development, and day-to-day workload.
  • Own escalations and complex employee cases end to end, from intake through resolution, keeping quality and consistency high.
  • Take ownership of AskHR reporting and dashboards, turning ticket and case data into insights HR leadership can act on.
  • Monitor knowledge base quality and close gaps so employees can self-serve more and escalate less.
  • Drive process improvement, especially where automation can take on more of the routine volume.
  • Some of the specific processes you'll own include: immigration, global compliance, background checks and reporting
  • Cross-functional partnership with Payroll, IT and other HR COEs.
What you'll bring.
  • Three to five years of HR experience, ideally in a shared services, HR operations, or people support environment.
  • One to two years leading a team
  • Comfort with case management and ticketing tools (we use Jira and Confluence); dashboard or reporting experience is a strong plus.
  • Sound judgment on sensitive or ambiguous cases, and the ability to know when something needs to be escalated further.
  • Experience with Workday or a similar HRIS.
  • Exposure to global or multi-region HR support

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
  • Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
  • Comprehensive wellness programs and mental health support
  • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
  • The technology and tools you need to do your best work
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection


We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

About Instructure

Instructure is a software company that provides cloud-based learning management systems for educational institutions and corporations. The company was founded in 2008 and is based in Salt Lake City, Utah. Instructure's flagship product, Canvas, is used by over 3,000 universities, school districts, and institutions around the world. Instructure also offers a range of other products, including Bridge, a corporate learning and engagement platform, and Arc, a video platform for learning. Instructure went public in 2015 and is traded on the New York Stock Exchange under the ticker symbol INST.
Learn more about Instructure
Size
1,283 employees
Market Cap
$3.3 billion
Industry
Information Technology
Founded
2008
NASDAQ
INST
* Ladders Estimates

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