ServiceNow

Manager, GTM - Field Readiness

ServiceNow$100K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience integrating AI into workflows and decision-making processes.
  • Proven experience in product release management and launching SaaS products.
  • Strong skills in program/project management and facilitation.
  • Experience leading diverse, high-performing teams in a matrix environment.
  • Analytical mindset with a focus on data-driven decision-making.
  • Proficient in analyzing complex data and translating it into actionable insights.
  • Ability to thrive in fast-paced environments while managing multiple priorities.
  • Strong understanding of SaaS business processes and customer lifecycles.
  • Excellent verbal and written communication skills suitable for executive audiences.

Responsibilities

  • Define and execute program plans with cross-functional teams for launch readiness.
  • Influence alignment across functions and manage risks and issues for successful launches.
  • Ensure comprehensive planning including post-sale readiness.
  • Define and manage key performance indicators (KPIs) throughout the product lifecycle.
  • Identify and drive action plans to improve KPIs across teams.
  • Lead initiatives within the New Product Introduction (NPI) transformation portfolio, focusing on digitization and automation.
  • Develop and manage detailed project plans that encompass all requirements and constraints.
  • Drive projects from inception to completion, ensuring timely and quality deliverables.
  • Conduct detailed analysis for data-driven recommendations to assist leadership decisions.
  • Deliver consistent progress updates to stakeholders and leadership.
  • Apply a customer-focused approach to optimize the customer journey effects on NPI objectives.

Benefits

  • Flexibility and trust in a distributed work environment.
  • Eligibility for different work personas based on role and location.
  • Opportunity to work with high-performing, cross-functional teams.
Full Job Description
Job Description

What you get to do in this role:
  • Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
  • Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
  • Ensuring comprehensive planning including post sale readiness
  • Define & manage KPI's (leading, lagging indicators) across product lifecycle
  • Accountable for identifying and driving action plans cross-functionally to improve KPI's
  • Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
  • Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
  • Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
  • Lead NPI launches, refining & optimizing processes
  • Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
  • Deliver progress updates to stakeholders and leadership
  • Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Proven experience in product release management and launching SaaS offers
  • Strong program/project management skills & strong facilitation skills
  • Leading diverse, high performing matrixed teams
  • Highly analytical, fact driven, and process orientated mindset
  • Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
  • Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
  • Well-versed in SaaS business processes and customer lifecycle.
  • Ability to challenge the status quo and develop mindshare to drive towards a common goal
  • Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
  • Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences


JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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