The impact you will have:

As Manager, Governance, Risk & Reporting within Managed Services, you will be the organizational authority on two fronts: governance, risk, and compliance program integrity, and the reporting, data analytics, and strategic-insights function that informs how the business decides. Your work will directly protect Managed Services revenue, reduce risk exposure, ensure vendor partner compliance, and equip leadership with the data visibility and predictive intelligence needed to make high-quality strategic decisions.

You will build two functions that others depend on - a disciplined governance and risk practice that protects the business, and a reporting and analytics capability that surfaces truth through data and turns insight into strategic action. In your hands, both governance and analytics become strategic organizational capabilities that scale with organizational growth.

What you'll do:

• Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out.
• Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio.
• Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables.
• Lead the Managed Services reporting and analytics function - designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance.
• Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth.
• Drive strategic prioritization of audit workstreams as a revenue-protection lever, quantifying the financial impact of compliance performance and program gaps.
• Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders.
• Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes.
• Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting.
• Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information.
• Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes.
• Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives.

What you'll bring to the table:

• Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline.
• 10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery.
• PMP®, PgMP®, or equivalent program/project management certification required.
• Membership in the Institute of Internal Auditors (IIA) or ISACA preferred.
• Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management.
• Proficiency with enterprise BI tools (Power BI or equivalent) for building executive-facing dashboards and KPI frameworks.
• Experience with ServiceNow PPM, Jira, or equivalent platforms for program and resource management.
• Exceptional written and verbal communication skills, with a proven ability to align multiple senior stakeholders toward a common goal.
• Process improvement, data analytics, and project management skills and experience.
• People leadership and/or management experience considered an asset.

Compensation:

A reasonable estimate of the current base pay range for this position Texas and Illinois is $116,800 to $146,000 annually + 14% as target incentives.

A reasonable estimate of the current base pay range for this position Florida and Colorado is $110,960 to $138,700 annually 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.