American Express

Manager - Fraud Risk Strategy and Servicing- Agentic Commerce

American Express • $120K — $150K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate or master's degree in STEM fields or Computer Science
  • Proficiency in data processing tools (R, SAS, SQL, Hive, Yellow Brick, Python)
  • Familiarity with statistical techniques for data analysis
  • Knowledge of machine learning algorithms is advantageous
  • Understanding of the fraud landscape and emerging trends in payment systems
  • Strong multitasking ability in a dynamic fast-paced environment
  • Effective communication and project management skills

Responsibilities

  • Manage fraud losses for Agentic Commerce's proprietary portfolio
  • Design victim fraud risk servicing strategies for agentic commerce use cases
  • Minimize disruptions tied to unprofitable fraud through strategic controls
  • Monitor emerging fraud trends and implement corrective actions based on key metrics
  • Develop and integrate new variables to mitigate approved fraud
  • Collaborate with Global Servicing and Digital Labs teams on integration
  • Provide insights for new agentic product integrations

Benefits

  • Opportunity to work at the forefront of innovation in fraud strategy and technology
  • Collaborative work environment with global partnerships
  • Engagement in thought leadership and product development discussions
  • Exposure to advanced technology and data analytics tools
  • Professional growth with a focus on emerging fraud prevention techniques
Full Job Description
Job Description

The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.

The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive innovation in Fraud Strategy and servicing landscape. This exciting and critical position will be responsible for evaluating victim fraud risk and designing mitigation strategies for agentic commerce use cases. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way.

Responsibilities

  • Manage fraud losses for proprietary portfolio for Agentic Commerce
  • Designing victim fraud risk servicing strategies for agentic commerce use cases
  • Minimize Unprofitable Fraud Related Disruptions, with specific focus on Fraud Strategy Controls
  • Address Emerging Fraud Trends & Monitor Key Metrics to take Corrective Actions
  • Conceptualize and implement new variables which would help in reducing approved fraud
  • Partner with Global Servicing, Digital Labs, and other teams
  • Provide thought leadership for new agentic product integrations
  • Lead integration of new data sources
  • Establish KPIs and KRIs
  • Participate in new product development discussions as needed
  • Address Emerging Fraud Trends & Monitor Key Metrics to take Corrective Actions


Qualifications

  • Undergraduate / master's degree in science, Technology, Engineering, Mathematics, or Computer Science
  • Experience with data processing tools such as R, SAS, SQL, Hive, Yellow Brick, or Python is required
  • Understanding of statistical techniques related to data analysis and correlation
  • Knowledge of machine learning algorithms is a plus
  • Working knowledge of fraud landscape and emerging fraud trends in the card space is a plus
  • Understanding of payment products, emerging technologies and competitive landscape is preferred
  • Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment
  • Proven track record of working proactively and independently to solve problems and drive results
  • Strong presentation skills to convey data and fraud insights to different stakeholders
  • Ability to build collaborative, trusting relationships
  • Strong project management and communication skills to work effectively in a team environment
  • Experience/knowledge of Agentic Payments/AI preferred

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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