Applied Materials, Inc

Manager, Field Service Engineer

Applied Materials, Inc • $88K — $121K *
Boise, ID 83709In-Person
Technical Services
Less than 5 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • Associates Degree minimum required.
  • Proven experience in customer relationship management.
  • Strong leadership and coaching skills for team management.
  • Ability to initiate and generate necessary business reports.
  • Experience with account planning and financial forecasting.

Responsibilities

  • Develop and maintain customer relationships through regular visits.
  • Coach and direct customer engineers, overseeing their career planning and performance.
  • Interface with Product Divisions for support and training initiatives.
  • Monitor and manage customer award and mentorship programs.
  • Execute escalation procedures effectively as needed.
  • Collaborate with District Sales Engineer for account planning and financial strategy.
  • Oversee system installations and manage the RMA procedure for customer engineers.

Benefits

  • Opportunity for career advancement and professional development.
  • Engagement with guest speakers and industry experts.
  • Relocation assistance available for qualified candidates.
  • Comprehensive benefits package offered to employees.
Full Job Description
Key Responsibilities

  • Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
  • Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
  • Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
  • Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the "mentor" program so that all new engineers have a defined mentor.
  • Executes escalation procedure.
  • Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
  • Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
  • Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.


Functional Knowledge
  • Works on issues where analysis of situation or data requires review of relevant factors


Business Expertise
  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives


Leadership
  • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees


Problem Solving
  • Exercises judgment within defined procedures and policies to determine appropriate action.


Impact
  • Erroneous decisions or failure to achieve results will cause delays in schedules.


Interpersonal Skills
  • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.


Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Required education: Minimum of an Associates Degree

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Manufacturing & Automotive
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ
AMAT
* Ladders Estimates

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