Manager, Field Service

ASM International • $120K — $145K *
Austin, TX 78745In-Person
Manufacturing & Automotive
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Physics, Materials Science, or related field with 16+ years of experience; OR Master's with 12+ years; OR PhD with 8+ years.
  • Minimum 1+ years of people leadership or field management experience.
  • Ability to travel 20% domestically and internationally.
  • Fluency in English and Korean required.
  • Experience with semiconductor manufacturing equipment in a fab or capital equipment setting.
  • Proficient in leading customer escalations and critical issue resolution.

Responsibilities

  • Lead and develop a team of Field Service Engineers supporting Samsung in Texas.
  • Serve as primary escalation lead for complex equipment and operational issues.
  • Drive execution of installations, qualifications, and preventive maintenance.
  • Collaborate with customers and engineering teams to resolve technical challenges.
  • Lead continuous improvement initiatives focused on reliability and customer satisfaction.
  • Analyze service data to identify trends and improve operational outcomes.
  • Support account strategy through capacity planning and resource readiness.

Benefits

  • Promote a strong safety culture and ensure compliance with EHS requirements.
  • Opportunities for coaching and mentoring high-performing teams.
Full Job Description
Job's mission

The Manager, Field Service Leader for the Samsung account in Texas is responsible for leading field service operations supporting ASM's advanced semiconductor manufacturing equipment. This role provides technical leadership, customer engagement, and people management while ensuring the successful execution of service activities across the account. As the primary escalation point for critical customer issues, this leader plays a key role in driving operational excellence, strengthening customer relationships, and developing a high-performing field service team.

What you will be working on
  • Lead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites.
  • Serve as the primary customer escalation lead for complex equipment and operational issues.
  • Drive the successful execution of installations, qualifications, preventive maintenance, upgrades, and recovery activities.
  • Partner with customers, engineering teams, product support, and business units to resolve technical challenges and improve tool performance.
  • Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction.
  • Analyze service and tool performance data to identify trends, prevent repeat failures, and improve operational outcomes.
  • Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning.
  • Promote a strong safety culture while ensuring compliance with ASM, customer, and regulatory EHS requirements.
  • Develop team capability through coaching, mentoring, performance management, and succession planning.

What we are looking for
  • Bachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline and 16+ years of relevant experience; OR Master's degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience.
  • Minimum 1+ years of people leadership, management, or equivalent field leadership experience.
  • Ability to travel up to 20% domestically and internationally.
  • Fluent in both English and Korean.
  • Experience supporting semiconductor manufacturing equipment within a semiconductor fab or capital equipment environment.
  • Demonstrated experience leading customer escalations, critical issue resolution, and structured troubleshooting efforts.
  • Strong understanding of cleanroom operations, semiconductor manufacturing processes, and safety requirements.
  • Excellent communication and stakeholder management skills with the ability to influence customers, field teams, engineers, and senior leaders.

What sets you apart
  • Experience supporting Samsung or another leading semiconductor manufacturer.
  • Proven success leading customer-facing service organizations in a high-volume manufacturing environment.
  • Experience driving technology qualifications, customer ramp activities, and cross-functional improvement initiatives.
  • Ability to use data and operational insights to improve reliability, service performance, and customer outcomes.
  • Recognized technical leadership with experience mentoring teams and influencing product or process improvements.
  • Strong business acumen with the ability to balance customer needs, operational priorities, and team development.
  • Experience developing future leaders and building high-performing field service organization

About ASM International

ASM International is a materials science company that provides solutions for the production of advanced materials. The company was founded in 1913 and is headquartered in Phoenix, Arizona. ASM International offers a range of products and services, including materials testing, analysis, and consulting. The company serves a variety of industries, including aerospace, automotive, and electronics. ASM International has operations in Europe, Asia, and North America.
Learn more about ASM International
Size
3,312 employees
Industry
Manufacturing & Automotive
NASDAQ
ASMIY
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ASM International

More Manufacturing & Automotive Jobs

Find similar Manager, Field Service jobs:

NationwideAustin, TX