NEWMARK

Manager, Facility

NEWMARK • $70K — $95K *
Buffalo, NY 14221In-Person
Real Estate & Construction
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's degree; CFM certification preferred
  • Minimum 5 years of facilities management experience
  • Active participation in professional associations like IFMA
  • Desirable to be a Certified Facility Manager (IFMA designation)
  • Strong oral and written communication skills
  • Ability to manage multiple projects and make informed decisions
  • Proficient in computer usage

Responsibilities

  • Communicate consistently with clients and property landlords regarding conditions of the properties
  • Ensure updated auditing procedures for managed functions meet company and client standards
  • Assist in developing and executing maintenance programs to enhance customer satisfaction
  • Manage facilities staff to ensure uninterrupted service to the building(s)
  • Provide exceptional customer service to staff and building tenants
  • Administer programs to measure customer satisfaction with clients and vendors
  • Oversee development and administration of Property Operating Plan and Budget

Benefits

  • Industry leading Parental Leave Policy (up to 16 weeks)
  • Generous healthcare coverage
  • Bright Horizons back-up care program
  • Significant paid time off
  • Education reimbursement support
  • Employee Referral Program
  • Opportunities to network and connect with peers
Full Job Description
Job Description:

Responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained portfolio of building(s). Maximum emphasis is placed on providing a positive response to the concerns and needs of the occupants and quality programs, in coordination and conjunction with the Client's or Owner's goals and objectives and compliance with the client's Master Service Agreement.

Essential Job Duties:
  • Ultimately responsible for continual communication / interaction with the Client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the property(ies).
  • Ensure that appropriate disciplines and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
  • Assists in the development of and ensures execution of all maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
  • Manage facilities staff and ensure continuous service to building(s).
  • Responsible, at all times, for providing staff members, building tenants and client's with premium customer service.
  • Administer programs that effectively measure customer satisfaction with internal / external clients and vendors. Address problems or issues with staff providing seamless service to clients and vendors.
  • Develop and administer the Property Operating Plan and Budget for the property, subject to the approval of the VP, Account Manager.
  • Collect and analyze reports addressing operational data. Data may be required to provide accurate and current assessment of facility management objectives to clients and senior management.
  • Participates in the selection of contract services, vendor negotiation of service agreements and day-today monitoring of vendor performance, including mail service, reprographics, copier and print services to assure full compliance with standards established within the service agreement.
  • Work with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support. Address necessary issues to keep unsatisfactory performance, disruptions, and discontent to a minimum. Maintain effective two-way communications between you and your staff and the client.
  • Process necessary paperwork to ensure proposed salary increases are warranted and effective in a timely manner. Ensure equal opportunity exists within department, as relative to opportunities, development and salary levels.
  • Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management.
  • Responsible for identifying and implementing projects on a national or regional scope that will drive process improvement and/or streamline business processes.
  • Oversight of mail room and office services operations, work environment, and space utilization management.
  • Collaborate with client on Green Initiatives.
  • May perform other duties as assigned.

Skills, Education and Experience:
  • Bachelor's degree; Professional certification (e.g. CFM) is preferred
  • Minimum 5 years previous facilities management experience
  • Participation in recognized professional association (e.g. IFMA)
  • Certified in facilities management and IFMA designation as Certified Facility Manager, not required but desirable
  • Strong oral and written communication skills
  • Ability to handle multiple projects and make decisions
  • Knowledge of computers

Benefits and Perks:
  • Industry leading Parental Leave Policy (up to 16 weeks)
  • Generous healthcare
  • Bright Horizons back-up care program
  • Generous paid time off
  • Education reimbursement
  • Referral Program
  • Opportunities to network and connect

Benefits/perks listed may vary depending on the nature of your employment with Newmark and the job location.

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

About NEWMARK

Newmark designs, builds and sells single-family homes in five major markets within the Southwest and Southeast United States, including Houston, Austin, Dallas/Fort Worth, Miami/Ft. Lauderdale and, most recently, Nashville. Each of these markets has experienced population and job growth above the national average over the past several years. The Company operated in 49 subdivisions in these metropolitan areas, and had 444 homes under construction at December 31,1997. In addition, as of December 31, 1997, the Company owned or had under option contract 2,020 lots available for future growth. The Company is also actively engaged in residential land acquisition and development, which enables it to provide lots for its homebuilding operations.

NEWMARK Careers

Joining NEWMARK offers a unique opportunity to become part of a dynamic team that drives innovation and leadership in the industry. NEWMARK, a leader in its field, is renowned for fostering professional growth and embracing diversity through comprehensive diversity training programs.

Explore Job Opportunities

NEWMARK is constantly seeking skilled professionals eager to contribute to a team that values innovation and expertise. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. NEWMARK is committed to hiring top talent to maintain its status as an industry leader.

Experience Professional Growth

At NEWMARK, career growth is not just a possibility, but a priority. The company supports its team members with resources and opportunities to advance professionally. Through targeted leadership programs and regular skills development workshops, employees at NEWMark are equipped to take on new challenges and elevate their careers.

Internship Programs

For those starting their careers, NEWMARK’s internship programs offer a gateway into the industry with hands-on experience and valuable networking opportunities. Interns at NEWMARK gain insights into the company’s operations and contribute to meaningful projects, setting a solid foundation for future employment.

Cultivating a Diverse and Inclusive Culture

NEWMARK is dedicated to creating an inclusive environment where diversity is celebrated. The company’s commitment to diversity training ensures that all team members feel valued and understood. NEWMARK’s culture is one of its greatest strengths, fostering a workplace where innovation thrives through diverse perspectives.

Benefits and Perks

Employees at NEWMARK enjoy a comprehensive benefits package that supports both their professional and personal lives. From health and wellness programs to flexible working arrangements, NEWMARK ensures that team members have what they need to succeed.

Join the NEWMARK Team

NEWMARK is actively hiring and looking for individuals who are passionate, curious, and driven. Explore open positions, submit a resume, and prepare for an interview process designed to identify true potential. NEWMARK values solution-driven team players who are ready to contribute to the company’s success.

Stay Connected with NEWMARK Careers

Keep up to date with the latest career tips, industry insights, and job openings at NEWMARK. Personalize your subscription to receive updates that align with your professional interests and career goals. Discover the rewarding opportunities that await at NEWMARK.

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Learn more about NEWMARK
Size
251 employees
Industry
Real Estate & Construction
* Ladders Estimates

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