The
Manager, Event Technology & AV Operations leads the planning, execution, and continuous improvement of Audio Visual operations across Gartner Executive Programs events. This role is responsible for event technology strategy, vendor management, labor planning, operational execution, inventory oversight, and onsite event leadership.
The successful candidate will combine strong operational leadership with hands-on event execution expertise to deliver high-quality experiences for attendees, clients, and Gartner stakeholders.
What You Will Do- Lead Event Technology Operations: Own the end-to-end delivery of AV and event technology services across multiple events, ensuring operational excellence, execution consistency, and high-quality attendee experiences.
- Manage Teams & Resources: Lead, train, and develop AV Project Managers, freelance personnel, vendors, and labor partners while driving accountability, performance, and execution standards.
- Oversee Budgets, Vendors & Logistics: Manage vendor relationships, labor planning, equipment logistics, inventory, and event budgets while identifying opportunities to improve efficiency and control costs.
- Drive Operational Planning & Process Improvement: Develop event execution plans, timelines, operational standards, training materials, and scalable processes that support business objectives and event growth.
- Partner with Stakeholders: Collaborate with Conference Managers, Directors, Content teams, Production teams, hotels, and vendors to ensure successful event execution and to resolve operational challenges.
- Provide Onsite Leadership: Serve as the operational lead during critical event phases including setup, rehearsals, live event delivery, and strike while proactively identifying and solving issues in real time.
What You Will Need- Bachelor's Degree or equivalent professional experience
- 5 years of experience in event operations, AV production, technical event management, production operations, or a related field
- Experience leading vendors, contractors, project teams, and cross-functional stakeholders
- Experience managing event budgets, labor planning, logistics, and operational resources
- Strong project management, organizational, and decision-making skills
- Advanced knowledge of Audio Visual systems, live event production, and onsite execution
- Excellent communication, leadership, and stakeholder management skills
- Ability to manage multiple complex priorities within a fast-paced environment
- Comfortable working from Gartner's Carrollton warehouse and office location on a regular basis
- Ability to travel extensively, including serving as the lead AV Project Manager for approximately seven or more events annually
Success in This Role Looks Like- Events are delivered seamlessly with minimal operational disruption
- Vendors, labor, and logistics are proactively managed and executed to plan
- Teams consistently meet execution standards and operational expectations
- Budgets and resources are managed effectively
- Operational processes continue to improve and scale with business needs
- Stakeholders view the Manager as a trusted operational leader and partner
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Job Requisition ID:113610
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