Scotiabank

Manager, Enterprise Crisis Management

Scotiabank • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of application implementation and change management experience
  • Preferred experience with Fusion Risk Management application
  • Desired Salesforce certifications (Platform App Builder, Platform Developer I/II, Integration Architect, System Architect)
  • Bilingual in English and Spanish preferred
  • Strong customer orientation and reliability
  • Excellent communication and time management skills
  • Experience in training delivery via virtual conferencing
  • Ability to create communications and presentations for senior executives
  • Track record of influencing cross-functional teams in a matrix organization
  • Strong skills in prioritizing, planning, analysis, project management, and relationship-building.

Responsibilities

  • Champion a customer-focused culture to enhance client relationships.
  • Lead implementation of the Enterprise Resilience Platform across various groups and regions.
  • Support development and testing of the Enterprise Resilience Platform, ensuring secure performance in AWS.
  • Provide onboarding and training for users of the Enterprise Resilience Platform.
  • Collect and assess user feedback to optimize the platform's deployment and performance.
  • Identify gaps in deployment policies and recommend improvements.
  • Analyze data for efficiency opportunities and process enhancements.
  • Act as an advocate for change management and technical support across teams.
  • Plan and execute initiatives within defined timelines.
  • Document processes and recommend improvements based on data insights.
  • Assist in the organization's response during disruptive events and crises.
  • Build relationships with business partners, technology teams, and project managers.

Benefits

  • Diversity, Equity, Inclusion & Allyship initiatives promoting an inclusive culture.
  • Accessibility and Workplace Accommodations to support a diverse workforce.
  • Opportunities for upskilling through online courses and tuition assistance.
  • Competitive rewards program, including flexible vacation and immediate benefits.
  • Engagement in community programs and events for a sense of belonging.
Full Job Description
Requisition ID: 266150

Contributes to the overall success of the Enterprise Crisis Management and Business Continuity Management (ECBCM) function globally, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.

Additionally, the role supports the Enterprise Resilience Platform (Fusion Framework Systems) capability development and testing, including configuring modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS.

The Enterprise Crisis Management and Business Continuity Management (ECBCM) function works as part of the larger Enterprise Operations Resilience program, providing direction for overall command and control for events that threaten or impact Scotiabank's operations. The Manager, Enterprise Crisis Management Tools & Training, will work closely with the Senior Product Manager, Enterprise Crisis Management Tools & Training and/or the Director, Enterprise Crisis Management Tools & Training on the creation, management, and sustainment of a comprehensive enterprise-wide global Enterprise Operations Resilience program, ranging from program implementation to incident management response

Is this role right for you? In this role, you will:

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Lead and continuously improves the deployment and implementation of the Enterprise Resilience Platform across new groups, geographies, and steady-state programs.
  • Support the Enterprise Resilience Platform capability development and testing, including configuring Fusion modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS.
  • Provide onboarding support and training for the Enterprise Resilience Platform users, ensuring smooth implementations and well-documented end-to-end process flows.
  • Consolidate feedback and improvement opportunities from key users to optimize the Enterprise Resilience Platform deployment and usage.
  • Identify and address gaps in deployment policies and procedures, recommending updates or new approaches as needed.
  • Analyse data to identify efficiency opportunities and process improvements, automating and streamlining processes to enhance Enterprise Operations Resilience effectiveness.
  • Act as a change management and technical advocate across internal teams, technology partners, and vendors
  • Plan and execute short- and long-term initiatives and ad hoc deliverables within defined timelines.
  • Apply structured problem-solving across a range of business, technical, and regulatory challenges.
  • Document and improve new or existing processes using data-driven insights.
  • Provide reporting and analysis on the Enterprise Resilience Platform usage across the enterprise.
  • Support the organization's response to significant disruptive events, liaising with regional teams to guide incident response and decision-making during crisis activations.
  • Collaborate with the Senior Product Manager and/or Director, Enterprise Crisis Management Tools & Training, and other stakeholders on the Enterprise Resilience Platform and broader Enterprise Operations Resilience.
  • Build effective relationships across business and technology partners, program and project managers.
  • Consider the Bank's risk appetite and culture in day-to-day decisions and activities.
  • Promote a high-performance and inclusive work environment


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • 3-5 years of relative application implementation and change management experience required
  • Fusion Risk Management application experience preferred
  • Salesforce certifications such as Platform App Builder, Platform Developer I/II, Integration Architect, or System Architect preferred
  • Bilingual skills (English and Spanish preference)
  • Strong work ethic and reliability, Customer oriented
  • Excellent communication and time management skills
  • Experience delivering training using virtual conferencing
  • Experience in developing communications, briefings, and presentations to senior executives
  • Proven track record of success in a matrix organization leading and/or influencing cross-functional teams, including senior management
  • Strong prioritizing, planning, analytical, presentation, project/change management, and relationship-building skills


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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