Estee Lauder Companies

Manager, Enablement Specialist, ER/LR COE

Estee Lauder Companies • $110K — $130K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of progressive HR experience, particularly in employee relations and HR program enablement.
  • Proven ability to create practical tools and resources that enhance processes and drive stakeholder adoption.
  • Experience with HR systems and reporting, translating functional needs into actionable insights.
  • Strong project management skills, adept at handling multiple timelines and stakeholders with attention to detail.
  • High judgment and discretion in managing sensitive information.
  • Bachelor's degree required; advanced degree preferred.

Responsibilities

  • Translate ER CoE priorities into a clear enablement roadmap for ER/LR processes.
  • Identify system and process gaps with ER CoE leaders and implement practical solutions.
  • Develop toolkits and resources to help HR practitioners apply ER/LR standards effectively.
  • Enhance learning resources and guidance materials for ER content deployment.
  • Establish and improve COE infrastructure for case management and reporting.
  • Define functional requirements for the ER platform in collaboration with the ServiceNow Product Owner.
  • Analyze case trends and insights to inform leadership decisions and improve processes.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunities for professional development and continuous improvement.
  • Access to advanced HR technology and tools.
  • Engagement with diverse stakeholders across the organization.
Full Job Description
Description

The Manager, Enablement Specialist is a key role within the Employee Relations Center of Excellence (ER CoE), responsible for building the infrastructure, tools, insights, and enablement needed to support consistent, high-quality ER/LR practices across the organization. This role acts as an ER and policy specialist with a strong focus on systems and continuous improvement, partnering closely with ER CoE leaders, the People Experience Team, HRBPs, and cross-functional stakeholders to embed enterprise standards into daily practice. The Enablement Specialist strengthens scalability by supporting case management operations, defining requirements for ER technology, building reporting and dashboards, and developing practical resources that accelerate adoption and improve outcomes.

Strategic Leadership
  • Translate ER CoE priorities into a clear enablement roadmap that strengthens adoption, consistency, and scalability across ER/LR processes and tools.
  • Partner with ER CoE leaders to identify system, process, and capability gaps and drive practical solutions that improve ER outcomes.

Policy & Program Development
  • Build toolkits, playbooks, decision guides, and practical resources that help HR practitioners and leaders apply enterprise ER/LR standards with confidence and consistency.
  • Support the development and deployment of ER content by strengthening learning resources, guidance materials, and adoption supports aligned to enterprise practices.

Case Management & Risk Oversight
  • Establish and continuously improve the COE infrastructure, tools, and operational processes that support ER/LR work, including case intake, routing, communication, and reporting.
  • Partner with the ServiceNow Product Owner to define functional requirements for the ER platform and ensure that technology supports ER/LR workflows, governance needs, and reporting requirements.
  • Manage COE caseload tracking, communications, and reporting to ensure accurate visibility, disciplined follow-through, and consistent stakeholder updates.

Insights & Continuous Improvement
  • Build and maintain ER insights, dashboards, and reporting that provide visibility into case trends, risk signals, and systemic themes that inform leadership decision-making and proactive intervention.
  • Analyze trends and incorporate learnings into future enablement priorities, continuously improving processes, tools, and resources based on outcomes and feedback.
  • Support operationalization of ER/LR process standards by documenting workflows, maintaining process guides, and ensuring consistent execution of case management and governance practices across the COE.

Team & Stakeholder Leadership
  • Partner closely with the People Experience Team and HRBPs to enable high-quality ER/LR processes, support adoption of enterprise standards, and strengthen consistency across regions and business units.
  • Build strong working relationships with Legal, Ethics & Compliance, Total Rewards, Talent, ID&E, and HR operations partners to ensure enablement solutions align to governance, risk, and business needs.


Qualifications

    • 5+ years of progressive HR experience, with strong exposure to employee relations, HR program enablement, and process or systems implementation in a matrixed environment.
    • Demonstrated ability to build practical tools and resources, improve processes, and drive adoption through clear guidance and stakeholder partnership.
    • Experience supporting HR systems and reporting, including translating functional needs into requirements and delivering actionable insights and dashboards.
    • Strong project management discipline with the ability to manage multiple workstreams, timelines, and stakeholders while maintaining rigor and attention to detail.
    • High judgment, discretion, and the ability to work effectively with sensitive information.
    • Bachelor's degree required; advanced degree a plus.

About Estee Lauder Companies

Estee Lauder Companies Careers

Join the Esteemed Team at Estee Lauder Companies There has never been a more exciting time to explore job opportunities at Estee Lauder Companies, a global leader in prestige beauty. Renowned for its commitment to quality, innovation, and excellence, Estee Lauder is the perfect place to advance your career in the beauty industry. Work You’ll Do Become a part of Estee Lauder’s professional community and contribute to a company known for its influential brands, dynamic growth, and commitment to diversity and leadership in the market. Our team at Estee Lauder is dedicated to fostering an inclusive culture that celebrates diversity and innovation. Lead with Beauty and Innovation At Estee Lauder, leadership and innovation intersect to create groundbreaking products in skincare, makeup, and fragrance. Work alongside the best in the industry and bring beauty to life in ways that resonate with a global audience. Engage in Meaningful Work Join our team and engage in work that transforms the beauty industry. With positions ranging from product development to marketing, Estee Lauder offers job opportunities that promise professional growth and personal fulfillment. Internship Programs Kickstart your career with an Estee Lauder internship. Gain invaluable industry experience, develop your skills, and network with professionals who are at the forefront of beauty and business. Our internships provide a platform for ambitious individuals eager to make a mark in the beauty world. Benefits and Growth Estee Lauder values the health and well-being of its employees, offering competitive benefits, extensive career development opportunities, and a supportive work environment. We believe in nurturing talent and providing the tools needed for professional and personal growth. Join Our Esteemed Team Search open positions that match your skills and interests. We are hiring creative, curious, and passionate team players who are ready to drive innovation and lead with integrity. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work at Estee Lauder. Explore how Estee Lauder is leading the way in beauty and discover the exciting career opportunities that await. Interview and Resume Tips Prepare for your future at Estee Lauder with our helpful interview and resume tips. Tailor your application to stand out and showcase how your unique skills and experiences make you the perfect candidate for a position in our team. Networking and Professional Development At Estee Lauder, career growth is bolstered by robust networking opportunities and professional development. Engage with leaders, attend workshops, and participate in training programs designed to hone your skills and expand your professional horizons. Estee Lauder Companies—A Place to Grow and Innovate Whether you’re seeking an internship, employment, or a leadership role, Estee Lauder offers a path to personal and professional success. Join us and contribute to a company that’s setting the standard for excellence in the beauty industry.
Learn more about Estee Lauder Companies
Size
62,000 employees
Market Cap
$89 billion
Industry
Retail & Consumer Goods
Net Income
$928 million
Founded
1946
5 Year Trend
+8.4%
Revenue
$14.1 billion
NASDAQ
EL
* Ladders Estimates

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