Job Title: Manager, eCommerce Order Fulfillment
Reports to: Director, Customer Care
Location: Remote Colorado/Texas/Arizona/California
The RoleThe role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce returns experience from returns logistics to consumer credit processing. It will be crucial for the role to set clear KPIs and regular reviews with the OFT lead to ensure the business is operating inside of desired thresholds. The role will also be responsible for managing the freight out, returns and chargeback budget, as well as forecasting and staffing labor. There will be a close collaboration with distribution center, customer care and commercial teams to ensure timely processing in adherence with SLAs, providing cost effective speed of delivery to customers and the overall returns experience and the ability to enact on various customer engagements in a frictionless manner.
Your Impact The primary functions of this role, include but are not limited to:
- Manage Outbound eCommerce Freight forecast and budget
- Fraud Management
- Manage eCommerce Order Fulfillment
- Oversee the OMNI, fraud, returns and order fulfilment team members and ensure adherence to business goals
- Oversee the processing of eCommerce transactions, ensuring accuracy in order completion, SLAs and overall flow through the system.
- Leading the Order Fulfillment team
Who You Are - Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.
- Ability to surface, prioritize, and balance multiple stakeholder priorities.
- Strong time management skills to manage multiple priorities and deadlines simultaneously.
- Excellent problem solving and analytical skills, including experience leveraging data to inform decisions.
- Strong experience in understanding business partner and client needs.
- Ability to lead and influence cross-functional teams.
- Highly adaptable in a fast-paced hyper-growth environment; proactive and able to thrive within ambiguity.
- Demonstrated experience influencing senior management and setting expectations for major cross-functional initiatives.
We'd love to hear from people with - Bachelor's degree or higher in a related field or applicable industry experience.
- 5+ years of product management experience with a proven track record of successfully launching products or related experience.
- 5+ years of experience in eCommerce operations, fulfilment or order processing.
- 5+ Experience with fraud prevention tools and methodologies.
- 5+ years working inside order management systems with a clear understanding of order flows.
- Demonstrated success managing a team of operations team members.
- Demonstrated success aligning strategy across external stakeholders.
What We'll Give You - - Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
- Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
- Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
- Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
- Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
$87,900.00 - $118,600.00
The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:
Broomfield, Colorado
Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
