Job Description

The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business. The eCommerce Operations team monitors, analyzes, and partners with multiple stakeholders to optimize the digital platform.

The Opportunity:

The eCommerce Operations Manager - Project Management will work closely with internal business partners to improve the workflow and drive operational successes based on the established strategy and in support of the department's ongoing business objectives. This role must maintain knowledge of leading practices for SAP, order management systems, and fulfillment applications. This position requires proactively recommending changes and assisting in implementing new procedures and processes for data flow to the OMS, inventory reconciliation within the OMS facilitated by SAP, client services functions, and retail initiatives through omnichannel. The ideal candidate is a business-minded individual with a strong understanding of IT infrastructure and system implementations.

About the Role:

• Lead local implementation of centrally developed eCommerce projects related to the order management system, digital platforms, omnichannel, and SAP. Partner on optimizations, system migrations and upgrades, and compliance regulations.
• Knowledgeable of industry standards for SAP S/4 Hana integration. Propose best-in-class site enhancements (UX/UI) relating to operational functionality between SAP and the OMS. Assess the requirements of inventory sourcing within SAP and reduce inefficiencies.
• Ensure accurate flows between the OMS and WMS for improved processing capabilities, 360 client data through SAP, and product pricing. Proactively identify and mitigate potential risks and system roadblocks.
• Collaborate effectively with central Digital and IT teams throughout project lifecycles, understanding the global OMS solution and any adaptations required for local needs.
• Partner closely with key collaborators across all levels of the organization, including IT leadership, store teams, and distribution center, to develop comprehensive project plans. Lead task forces of impacted parties to ensure on-time, within scope, and within budget deliverables.
• Lead Testing, Data migration, cutover, and Go-Live activities for the e-commerce channel for all upcoming system implementations.
• Provide comprehensive training materials for project launches, taking into account process changed and change management initiatives.
• Responsible for reporting, escalating, and monitoring large scale site experience outages. QA site daily for operational bugs such as load speed or within client accounts and checkout. Report accordingly and follow through to resolution. Facilitate user acceptance testing (UAT) with central and local stakeholders.
• Develop partnership with Retail Operations team and collaborate to disseminate company-wide communication relating to eCommerce Operations.
• Support on new services and related technical evolutions. Carry out requests for omnichannel optimizations to improve client and retail experience. Partner closely with supervisor and cross-functional stakeholders for implementation.
• Perform regular sales reconciliation between ERP Solution and eCommerce platform.
• Provide regular reporting on order processing productivity and omnichannel sales with KPIs.
• Support department in ongoing inventory management and fiscal inventory. Monitor and reconcile levels between systems pertaining to non-depletion of stock, rebalances, destocking, and omnichannel orders. Identify, analyze, and report discrepancies to IS team for correction for short-term resolution and options for a long-term fix.
• All other duties assigned by supervisor.
• Occasional travel to Logistics Center and participation in Operations and Digital seminars.

Supervisory Responsibility:

• NO

Budget Responsibility:

• YES

Decision Making Responsibility:

• YES

About You:

• BA or equivalent, preferred
• Minimum of 3-5 years in a similar role and environment, preferred
• Project Management certification, preferred
• Experience in ERP implementation projects. SAP S/4 Hana preferred
• Strong ability to lead complex projects simultaneously
• Familiarity with Adyen, Checkout.com, Avalara, and Cegid
• Experience with logistics and multi-channel eCommerce and Retail
• Practical knowledge of digital applications to support Client Relations teams.
• Proficient in Microsoft Office Suite; Advanced Excel ability
• Strong presentation skills, with the ability to effectively communicate technical information to diverse audiences
• Demonstrated ability to work cross-functionally
• Adept at analysis of operational procedures and ability to anticipate, outline and explain both positive and negative implications of a given project
• Excellent written, verbal, and interpersonal skills
• Previous Product Information Management system experience is helpful
• Knowledge of French is helpful

The salary range for this position is $100,000.00 - $120,000.00 annually. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.