Job DescriptionAs a member of the IT Logistics Services team, under the direction and in close partnership with Hermes' Dayton Service Center and NYC Headquarters, you will monitor and support the Manhattan Active WMS. The duties include troubleshooting system configuration issues related to inbound/outbound process flows and rule adjustments. You will be working out of the Dayton SC location, so daily support of hardware issues is required to ensure they are properly maintained and operational. Monitor data integration between the MHE (Kardex) and Active. Troubleshoot data integration issues as needed. Collaborate with the business team to update new store setup and other data updates as required. Conduct weekly meetings with the business to discuss open issues and resolutions.
All other duties as assigned by the supervisor.
About the Role:
- System support related to process failures and/or system disruptions.
- Oversee system configurations and develop new process flows and rules.
- Hardware support, (PCs, RF devices, printers, weight scale, etc.)
- Troubleshoot and monitor MHE (Kardex) integration disruptions.
- Maintain new store setup and data integrity.
- Partner with the Dayton team on weekly issues review.
- Monitor and support daily data integration issues.
- Report and escalate hardware shortages and/or preparation for Holidays and special events.
- Support Integration developments and data preparation for testing.
- Troubleshoot any systems and hardware related problems and escalate urgent/complex cases to the appropriate team for resolution.
- Document all system resolution for future reference.
- Monitor data integration flow between systems. Resolve issues accordingly.
Supervisory Responsibility:
Budget Responsibility:
About You:
- Has a minimum of 1-2 years of experience in IT or warehouse environment, including hands on internship experience
- BA or equivalent in related field preferred
- Dedication in providing outstanding level of service
- Strong sense of ownership, responsibility, and business relationship management
- Service-oriented mindset; "can-do!" attitude
The salary range for this position is $80,000 - $90,000 annually. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès Benefits OverviewHermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision
- Life Insurance and Disability
- Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental Leave and Transition Time
- 401(k) and Roth Retirement Plan with company matching and profit sharing
- Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support, and more!
