Req Id: 431108

Summary

The Manager, Network Operations leads a team within the Broadband Network Operations Centre (BBNOC), ensuring the stability, performance, and reliability of the access network. This role combines people leadership, incident management, and technical expertise, with a strong focus on commissioning and developing standardized Methods of Procedure (MOPs).

Key Responsibilities

• Leading network operations and major incident management to minimize customer impact
• Acting as escalation point for complex outages and ensuring effective stakeholder communication
• Developing and maintaining MOPs for commissioning activities (OLTs, access nodes, provisioning)
• Driving process standardization and automation across commissioning and operational workflows
• Collaborating with Field Operations, Planning, Engineering, IT, and vendors (e.g., Nokia)
• Leading and developing a high-performing team, ensuring alignment to operational KPIs and processes

Critical Qualifications

• Bachelor's degree or equivalent combination of education and relevant telecommunications experience.
• 5+ years of experience in telecommunications, network operations, broadband services, or a Network Operations Centre (NOC) environment.
• 1-3 years of people leadership experience, including coaching, performance management, and team development, or demonstrated leadership in a senior technical/lead capacity.
• Strong understanding of broadband access technologies, including FTTH, GPON/XGS-PON, OLTs, and provisioning processes.
• Experience supporting network operations, service assurance, fault management, and outage response activities.
• Knowledge of incident management processes and the ability to coordinate resolution efforts during service-impacting events.
• Experience developing, documenting, or executing Methods of Procedure (MOPs) and operational processes.
• Proven ability to collaborate effectively with Engineering, Field Operations, Planning, IT, and vendor partners.

Preferred Qualifications

• Industry certifications (CCNA, CCNP) are considered an asset.
• Familiatrity with nokia, cisco, juniper technologies.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/19/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, ON, Toronto