Req Id: 429434

Summary

The Manager, Network Operations will be responsible for leading, developing and motivating a Managed Service Infrastrucure Network (MISN) operations team. Manager will be able to coordinate the contributions of employees so that the team's results are greater than the total results of each member and be able to meet our clients service support in Day 2 and maintain a high level of performance - incidents, service request, problems and changes.

Key Responsibilities
• Inspire and motivate team members towards a common goal
• Ability to implement a daily management system and operational processes
• A coach that can develop his team members
• A leader that can article the vision and direction
• Someone who, through teamwork, can break down and resolve a process/system problem and provide a modular and easily sustainable solution
• Well organized and priority focused individual who can manage through operational unplanned work
• Work with cross functional teams IT, Sales, Project and Engineering to ensure seamless delivery to client
• Ensure contractual SLA delivery attainment to client.
• Remove roadblocks and ensure team accountability in escalations through to final resolution.
• Work with assigned Service Management resources to effectively manage communication and messaging to the client.
• Understand the complexity of the technical infrastructure serviced by the team in addition to awareness of the process, technical expertise and organizational structure of partner work groups and their related interdependencies. Process creation and improvement is also required.
• Coordinate, supervise and perform quality assurance and user acceptance training
• Monitor team performance and report on metrics
• Recruitment and development of resources as required.
• Perform direct reports performance review
• Operational 7/24 availability

Critical Qualifications
• 5-10 years experience working in a Network operations environment
• 5 or more years of people management and proven team leadership experience
• Knowledge and experience in Agile and Continuous improvement approaches
• Knowledge in ITIL is an asset
• Ability to make quick and smart decisions under pressure
• Strong interpersonal skills
• Ability to work in a fast paced environment putting the customer first
• The ability to work with minimal supervision, self-motivate, take ownership of an area of operations, identify issues and deliver operational results
• Experience with leading and directing in a unionized environment would be an asset

Bilingualism required:
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/19/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [redacted] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, QC, Montreal