Lowe’s

Manager-Digital Pro Operations

Lowe’s$101K — $168K *
US-AnywhereRemote in Mooresville, NC
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent experience
  • 7 years of relevant experience
  • 3-5 years experience in eCommerce, omnichannel merchandising, or digital marketing
  • Experience analyzing customer behavior data and site analytics
  • 1-3 years of people leadership experience

Responsibilities

  • Define and develop digital experience strategy for Pro digital properties
  • Evaluate customer behavior and competitive benchmarks to enhance product discoverability
  • Produce insights and recommendations for improving online product discovery
  • Train peers to identify high-impact opportunities for customer experience enhancements
  • Communicate strategic insights and business impacts to leadership
  • Provide weekly updates on customer behavior and performance metrics
  • Collaborate with cross-functional teams to align search and navigation strategies
  • Lead the creation of annual strategic calendars for merchandising divisions

Benefits

  • Comprehensive healthcare packages
  • 401(k) plan with company matching
  • Paid time off and holidays
  • Employee discounts
  • Opportunities for professional development and advancement
Full Job Description
Your Impact

The Manager of Digital Pro Operations ensures the successful planning and execution of digital initiatives that have category impact. The Manager will collaborate with cross-functional teams to create comprehensive plans, coordinate project activities, manage risks, oversee operational execution, and analyze digital category outcomes. This leadership role will drive growth, optimize digital performance, and ensure a seamless online ecosystem.

What You Will Do
  • In partnership with the Sr. Director, define and foster the digital experience strategy for pro digital properties, with a primary focus on improving search, navigation, and recommendations for Pro customers
  • Evaluate customer behavior, search patterns, browse paths, pre- and post-transaction data, and competitive benchmarks to identify opportunities that improve findability, product discovery, and conversion for Pro customers.
  • Develop insights and data-driven recommendations that improve how Pro customers discover and evaluate products through onsite search, category navigation, taxonomy, cross-sell and upsell recommendations, and other discovery experiences across Lowe's digital ecosystem.
  • Train and develop peerset to identify the highest-impact opportunities to improve the customer experience, with emphasis on search relevance, navigation flows, recommendation strategies, taxonomy optimization, digital content, and SEO across Lowe's alternative properties
  • Communicate strategy, insights, and business impact to leadership to build alignment, share results of large-scale initiatives, represent category priorities, and provide subject matter expertise in search, navigation, and recommendation experiences.
  • Produce weekly insights for key partners, including updates on customer behavior, search and browse performance, recommendation effectiveness, strategic priorities, and the status of cross-functional deliverables.
  • Partner closely with online, core merchandising, product, analytics, and technology teams to influence roadmaps and ensure search, navigation, and recommendation strategies support Pro customer needs and business goals.
  • Lead the development of annual strategic calendars for assigned merchandising divisions, ensuring alignment with category leadership and cross-functional teams, while incorporating key initiatives tied to discovery, findability, and Pro-focused experience improvements.
  • Provide tactical support for in-season opportunities by identifying and responding to near-term business trends, customer needs, and performance signals across search, navigation, and recommendation experiences.


Minimum Qualifications
  • Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent years of experience in lieu of education requirement, if applicable
  • 7 years of relevant experience
  • 3-5 years of experience in eCommerce, omnichannel merchandising, digital product, marketing, and/or brand or product management
  • Experience using customer behavior data, search data, site analytics, and competitive insights to drive improvements in onsite search, navigation, taxonomy, recommendations, and digital discovery experiences
  • 1-3 years of people leadership experience, including demonstrated ability to hire, develop, and lead high-performing teams


Preferred Skills/Education
  • Master's degree, MBA, or related field
  • Experience supporting Pro or B2B customer journeys across multiple digital properties or platforms
  • Experience working on search, navigation, personalization, recommendation, or product discovery strategies within complex eCommerce environments
  • Experience with Bloomreach search and Algonomy recs is a plus.


Pay Range: $101,100.00 - $168,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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