The Role
As Beanfield scales the digital ecosystem, we are looking for an innovative-enabler as Manager of Digital Operations to lead and manage our digital adoptions. This is not a traditional IT support role; it is a strategic position designed to bridge the gap between our business units and our digital ecosystem.
You will be a leader within a group that oversees our enterprise digital portfolio, ensuring our tools are integrated, secure, cost-optimized, and most importantly, empowering our employees to do their best work.
What You'll Do
Application Lifecycle & Support
- User Provisioning: Building out the automated workflows for onboarding and offboarding employees so they have access to the right tools on Day 1.
- Technical Support: Acting as internal SME to manage and resolve any issue raised by internal users; escalate the vendors' support if necessary.
- Vendor Operations: Managing the day-to-day tickets and technical updates pushed out by SaaS/software providers.
Strategic Governance & Financial Optimization
- SaaS Rationalization: Auditing usage data to hunt down "zombie accounts" (paid licenses not being used) and reclaiming them.
- Contract & Renewal Management: Keeping a proactive 12-month calendar of all software renewals and leading the renegotiation strategy to optimize contract sizes.
- Source of Truth Systems: Build and maintain the definitive "Source of Truth" for all software assets across the portfolio.
Automation & Integration
- Data Integration: Design and implement automated workflows between disparate systems
- Data Integrity: Ensuring that data defined in one system (like an employee name in HRIS) updates correctly across all connected business applications.
- Reducing Manual Work: Actively hunting for manual processes within business units and replaces them with systemic automations.
Business Unit Consultation & Training
- Internal Advisory: Meeting with business leaders to understand their upcoming projects and helping them select the right technology from our existing stack before they buy something new.
- The "Intake" Process: Managing the gatekeeping workflow where BUs request new software, ensuring it doesn't duplicate existing capabilities.
Security, Compliance & Identity Management
- Identity Management: Partnering with the security team to ensure all new and current applications are hooked up to Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
- Vendor Vetting: Reviewing the security posture (SOC2 reports, GDPR compliance) of any new tool a business unit wants to bring into the ecosystem
What You Bring
- 5+ years in Business Systems, IT Operations, or SaaS-Ops. You have managed a diverse portfolio of applications.
- Strong understanding of API integrations, SSO/SAML, and automated provisioning. Familiarity with tools like Jira, Confluence, Ironclad, Asana and Yesware is a major plus.
- You are naturally bothered by inefficiency. You would rather spend two hours automating a task than ten minutes doing it manually every week.
- Ability to explain a technical integration to a Marketing Manager and a budget variance to a CFO with equal clarity.
- Comfortable navigating software contracts and pushing back on vendors to get the best terms for the company.
What's in it for you
- A united, values-driven culture that genuinely cares about people, collaboration, and community.
- A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
- An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.
