PPG Industries

Manager, Digital Customer Solutions - Packaging Coatings

PPG Industries$110K — $130K *
Manufacturing & Automotive
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering; preference for Master's or PhD
  • 10+ years of experience in delivering digital solutions or transformation products
  • Global experience with teams and customers, adept in cultural nuances
  • Proficiency in Agile methodologies focusing on business outcomes
  • Deep understanding of manufacturing processes and technical modeling

Responsibilities

  • Lead project workstreams to establish digital customer solutions
  • Drive technical solution ideation across AI and equipment partnerships
  • Collaborate with marketing to commercialize new offerings
  • Develop and execute product and service roadmaps for growth strategies
  • Perform market assessments and develop value propositions
  • Guide new product development and manage launches
  • Foster teamwork among software development, program management, and product management

Benefits

  • In-person work Monday through Thursday with remote options on Flexible Fridays
  • Opportunities for international travel (up to 20%)
  • Focus on collaboration and career development
Full Job Description
PPG is looking for a Manager, Digital Customer Solutions to join our Packaging Coatings team! In this role, you will spearhead the definition, development and launch of digital and equipment solutions to create new revenue streams and drive stickiness by transforming the customer digital experience for our existing and new customers globally. You will lead the technical development and project management of the new digital solutions. You will report to the Director, Global Strategic Marketing - Packaging Coatings at our Pittsburgh, PA Office.

Key Responsibilities
  • Lead the project workstreams to establish a digital customer solution in collaboration with global strategic market managers, regional products managers, tech service, and sales to solve customer pain points
  • Lead the technical solution ideation and development across AI workstreams, equipment partnerships and technical teams, bringing innovative solutions to the group
  • Partner with marketing team to commercialize the offering
  • Develop and execute product and service roadmaps in target market segments to support the execution of our growth strategies
  • Market assessment / value proposition development and support
    • Assess market trends and perform competitive intelligence and benchmarking regarding digital customer experience and opportunities for utilizing digital solutions.
    • Design user-centric features and experiences using personas and journey mapping techniques.
  • New product development / launch / management
    • Collaborate with internal cross-functional team members, utilizing assigned resources for product/solution development activities. Lead workstreams and teams via influence to ensure on-time-in-full execution.
    • Align new product launch process across regions to ensure excellent executions and successful rollout
    • Support the development of training on the solutions and their value propositions for our sales and service teams
  • Team and vendor management
    • Foster collaboration across software development, program management, and product management teams to ensure timely delivery of roadmap milestones.
    • Develop strategic partnerships with software vendors and equipment partners to deliver a seamless digital customer experience.
  • Up to 20%, including international travel

Qualifications
  • Bachelor's degree in engineering, preference for Masters or PhD. Digital and AI skills are required.
  • 10+ years of experience and a proven track record of delivering digital solutions or transformation products
  • Experience working globally with teams and customers, understanding cultural nuances to build trust and rapport with people
  • Proficiency in Agile methodologies, with a focus on prioritizing features and technologies that drive business outcomes
  • Deep understanding of manufacturing processes and technical modeling capabilities


How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About PPG Industries

PPG Industrial Coatings is a global supplier of paints, coatings, optical products, and building materials. They have been pioneering in complete solutions focused on technology and quality in the industrial market.

PPG Industries Careers

Join the vibrant team at PPG Industries, a leader in diversified coatings and specialty materials, where innovation thrives and career growth is fostered. At PPG Industries, we are committed to providing a dynamic work environment that encourages professional development and leadership.

Work You’ll Do

At PPG Industries, your work will directly contribute to the company's mission of protecting and beautifying the world. As part of our team, you will use your skills to advance coating technologies, collaborate on industry-leading projects, and help customers navigate their challenges in new and innovative ways.

Join Our Market-Leading Team

Become a part of a company where diversity and inclusion fuel our success. PPG Industries is home to a global team of professionals dedicated to operational excellence and innovative solutions. Here, you can lead in the marketplace by leveraging our industry expertise and global reach.

Innovative Work

Engage in work that makes a difference. PPG Industries is at the forefront of developing sustainable solutions that customers depend on to enhance their products and protect the environment. Our commitment to innovation is evident in every layer of our business, from research and development to marketing and sales.

Career Development

Future-proof your career at PPG Industries. We offer a wealth of job opportunities and paths to advancement, supported by comprehensive training and diversity programs. Whether you're seeking an internship, an entry-level position, or a leadership role, PPG provides the resources and support to help you succeed.

Be Part of a Great Team

Our culture is built on collaboration and respect, with a focus on achieving collective goals. At PPG Industries, you’ll work alongside talented individuals who share your passion for excellence and innovation. Together, we drive the industry forward, making an impact on a global scale.

Explore Job Opportunities

PPG Industries is hiring! Explore open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players. From internships to full-time roles, each position offers a chance to thrive in a nurturing environment.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news—all from the people who work at PPG Industries. Personalize your experience by subscribing to job alert emails, tailored to your preferences and professional goals.

Networking and Professional Growth

Take advantage of PPG’s extensive networking opportunities. Connect with leaders and peers within the company through various platforms and events. Enhance your resume, prepare for your next interview, and build relationships that could shape the future of your career. At PPG Industries, we don’t just offer jobs—we offer careers filled with growth, support, and endless possibilities. Join us and be part of a company that values innovation, leadership, and a diverse and inclusive workplace.
Learn more about PPG Industries
Size
49,300 employees
Market Cap
$29.5 billion
Industry
Net Income
$1 billion
Founded
1983
5 Year Trend
+3.3%
Revenue
$13.8 billion
NASDAQ

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