Job DescriptionWe are looking for a Manager Digital Customer Integration to join our Mayer Team Remotely!Summary:The Manager Digital Customer Integration is responsible for all internal and external customer facing digital products, ensuring their successful design, development, and implementation. Manage the adoption strategy of all digital solutions across the entire footprint to meet digital sales goals. Work with customers across to identify, build, and implement solutions to address customer challenges. Additionally, this role will build strategic relationships with internal, and external stakeholders to solve problems, drive market share, and improve operational efficiency.
What You'll Do:- Manage the design, development, and implementation of all customer facing applications. This includes VMI, Project Management, DOMO, Tools/Rental Management, Time Management, EDI/API Integrations
- Build trust with internal/external Customers, and all internal functional teams
- Work with customers across the internal footprint to develop and implement customized solutions and processes to solve challenges or pain points
- Develop strategic relationships with internal and external customers to solve problems
- Manage bid presentations for large projects to help win the business
- Lead multiple cross-functional teams of associates on various special projects
- Solve complex internal/external customer challenges using
- Own and develop the digital implementation and adoption strategy to reach digital strategy goals. This includes including VMI, DOMO, Project Management, E-Commerce, BOM, EDI/API, and Esker
- Lead branch and customer focused capabilities presentations and solution implementations
- Single point-of-contact for all digital solutions
- Research and validate new, and potential, digital tools to solve business problems i.e. CRM, Parspec, MyDataFactory, Domo, etc. Develop proof of concept analysis, build vs buy analysis, and implementation strategy
- Other duties as assigned
Job Duties Disclaimer:The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
QualificationsWhat You'll Need- 7+ years of relevant experience
- Digital Product Management of a portfolio of products, and experience managing the development of a digital tool from identifying the problem to solve through implementing and training on the developed solution.
- Data analytics - Building ETL's, Dashboards, Cards/Reports in DOMO or a like product i.e. Tableau, PowerBi etc.
- Digital Adoption management through change management, training, and selling the value of tools to internal and external users
- Coordinating and managing cross-functional teams of internal and external customers to solve problems
- Industry specific experience working with our customer base, especially commercial electrical contractors
- Business Development experience; presenting and selling complex solutions to customers
- Customer Solution experience; developing and implementing customized solutions for customers, and building/maintaining strategic relationships with internal and external customers
- Technical experience - leading and working with software development teams to create new tools and make enhancements to current tools, with our ERP system, and integrating platforms via API
- Bachelor's Degree or Equivalent - Required
- Graduate Degree - Preferred
Knowledge, Skills & Abilities- Digital product management
- ERP knowledge (JDE)
- Project management methodologies and best practices
- Digital Transformation strategies
- Innovative - Analytical and complex problem-solving abilities
- Sales and presentation skills
- Advanced problem solving
- Strong interpersonal and relationship building skills
- High-level verbal and communication skills
- Proficient in digital tools and platforms i.e. Office365, DOMO, JDE (erp), PM, VMI
- Innovate at a fast pace with limited resources
- Customer focused and understanding of customer needs
- High level of accountability and ownership
- Ability to learn new tools very quickly and assess how they fit into our current business processes and what value they provide
Additional InformationPhysical Demands:- Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
- Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
- Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
- Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:- Up to 10 pounds - Occasionally - up to 20%
- Up to 25 pounds - Occasionally - up to 20%
Working Environment:- Travels to offsite locations - Constantly - at least 51%
Our Benefits Include:- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
