American Express

Manager, Digital Corporate Deployment

American Express$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience in project management or software implementation
  • Bachelor's degree in Business or IT, or equivalent experience
  • Hands-on experience with application configuration
  • Knowledge of data migration and system integration processes
  • Proficient in Microsoft Office and familiar with cloud-based solutions
  • Excellent oral and written communication skills
  • Strong organizational and time management abilities

Responsibilities

  • Reach out to customers post-application to set expectations for support
  • Listen to customer challenges and identify effective solutions
  • Collaborate with customers to enhance satisfaction and add value
  • Meet all project deadlines with a self-driven approach
  • Support customers through their self-guided setup process
  • Manage multiple customer deployments independently
  • Educate customers on card programs and software solutions

Benefits

  • Opportunity to work in a dynamic, team-oriented environment
  • Possibility for career growth within a recognized brand
  • Comprehensive training and onboarding materials provided
  • Access to innovative tools and resources for customer engagement
  • Engage in a culture focused on exceptional customer outcomes
Full Job Description
Job Description

The Digital Deployment Manager drives the successful onboarding and deployment of American Express card and expense management solutions for new and existing customers. Partnering with customers who go through a digital, self-guided onboarding experience, this role provides guidance and support during initial setup to ensure card programs and expense management solutions are aligned to business needs and desired outcomes. The role focuses on product adoption through card distribution and utilization, while collaborating with internal stakeholders to deliver maximum value throughout the customer journey. We are seeking an accountable professional who balances strong relationship management with business and technical expertise.

Responsibilities

  • Post digital application process, reach out to customer to set expectations on support throughout their setup journey
  • Actively listen to the customer's challenges and prioritize effective solutions
  • Collaborate with customers to ensure satisfaction and identify opportunities to add value
  • Meet all deadlines through a self-driven mindset & deliver on commitments to customers
  • Manage expectations of customers and mitigate risk
  • Support customers through self-guided setup from Sale to Adoption
  • Independently plan, organize, and manage deployments for multiple customers
  • Assist customers with their card and expense management setup as needed throughout the customers' self-guided journey
  • Consult the customer through card distribution, while uncovering additional spend conversations
  • Train/educate customers on card programs and software solution
  • Driving Early Adoption & Value Realization
  • Focus on delivering measurable value at every stage of the journey
  • Maintain the momentum of the project through proactive and reactive reach outs
  • Serve as primary escalation point during deployment
  • Monitor customer health indicators during onboarding
  • Prepare customers for transition into later lifecycle stages
  • Delivering Exceptional Customer Experience
  • Partner with the customer to answer questions & assist where necessary
  • Communicate clearly and professionally (written and verbal)
  • Identify customer needs through a series of triggers that identify risk of adoption, spend and utilization
  • Demonstrate empathy, ownership, and accountability in every interaction
  • Building a Scalable Customer Success Organization
  • Identify process improvements and operational efficiencies
  • Partner with the Product team for suggested product & process enhancements
  • Identify pain points during the customers self-guided onboarding journey and partner with internal stakeholders to improve overall digital experience (digital tools and self-help articles)
  • Contribute to documentation and onboarding materials for new Customer Success colleagues

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Qualifications

  • Minimum 5 years of job relevant experience
  • Education Bachelor's degree in Business or Information Technology or equivalent work experience is a plus
  • Experience in project management, consulting, or software implementation
  • Hands-on experience configuring applications to meet business requirements
  • Understanding of data migration and system integrations
  • Effective oral and written communication skills
  • Proficient in the use of Microsoft Office suite of software
  • Knowledge of cloud-based products and services
  • Strong presentation skills
  • Passion for delivering exceptional customer outcomes
  • Strong organizational and time management skills
  • Self-motivated with the ability to manage multiple commitments
  • Fast learner with a collaborative, team-oriented mindset
  • Accountable to your team & your customers
  • An entrepreneurial spirit: flexible and willing to pitch in where needed
  • Ready to have fun, keep perspective and be part of an amazing team
  • Adhere to Blue Box Values, GCS Sales Practices, Standard Operating Procedures & American Express Leadership behaviors
  • Be a champion of and for Compliance withing US SME AD & GCS
  • Develop cross-functional partnerships to optimize blue box values


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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