Position Summary...As a Manager, Data Analytics, you will serve as a strategic analytics partner to Customer Engagement Services (CES), helping leaders make data-driven decisions that improve customer and associate experiences. In this role, you will transform complex Contact Center Operations data into actionable insights, uncover opportunities through root cause analysis, and influence business, product, and operational strategies that drive measurable business impact across Walmart's customer support ecosystem.
What you'll do...- Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
- Conduct exploratory analyses, root cause investigations, and performance deep dives to uncover opportunities that improve customer experience and operational excellence.
- Develop executive-ready dashboards, visualizations, and compelling data stories that communicate business performance, trends, risks, and recommendations.
- Ensure high-quality, trusted data by identifying appropriate data sources, validating data quality, and supporting data governance initiatives.
- Collaborate cross-functionally with Operations, Product, Technology, and other stakeholders to prioritize initiatives and measure business impact.
What You'll Bring- Bachelor's degree in Business Analytics, Computer Science, Statistics, or a related field (Master's degree preferred), with experience in data analytics.
- Proficiency in SQL and analytical programming languages such as Python or R, along with experience using visualization tools such as Tableau, Power BI, or Looker.
- Strong analytical and problem-solving skills with experience performing root cause analysis, statistical analysis, and translating data into actionable business recommendations.
- Experience communicating complex analytical findings to senior business leaders through clear storytelling and executive-ready presentations.
- Understanding of data management, data quality, and governance principles, with the ability to work effectively across cross-functional teams.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
Bachelor's degree in Mathematics, Engineering, Economics, Computer Science, or related field and 2 years' experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 4 years' experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Business analysis and reporting, Microsoft Office, Statistical modeling software
Primary Location...805 Respect, Bentonville, AR 72716, United States of America
