The Adventure Ahead As the Manager, Customer Success, you will step into a pivotal leadership role designed to maximize the value, retention, and growth of our B2B customer portfolio. You will champion a high-performing team of Customer Success professionals, serving as the strategic architect of exceptional customer experiences and long-term brand advocacy. By driving execution of our innovative customer success strategy, your leadership will directly influence Docebo's market momentum and elevate how global brands unlock the power of our learning platform.
The Day-to-Day - Lead the Charge: Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture.
- Architect the Strategy: Execute and evolve a cutting-edge Customer Success strategy aligned with Docebo's overarching growth objectives to secure top-tier customer satisfaction and retention.
- Bridge the Gaps: Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey.
- Advocate for Value: Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
- Optimize the Engine: Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools.
- Drive Business Impact: Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health.
Your Superpowers - Proven Captain: 3-5+ years of successful leadership experience directly guiding a customer-facing team, ideally within a fast-paced B2B software environment.
- Virtual Relationship Builder: Exceptional communication skills with a native ability to establish high-impact trust and rapport across fully remote or hybrid environments.
- Grace Under Pressure: Highly resilient mindset capable of navigating high-volume workloads and high-pressure client scenarios with poise.
- Empathetic Commercial Partner: Masterful balance of deep customer empathy and strong business acumen to secure win-win outcomes for both Docebo and our users.
- Autonomously Driven: Exceptional problem-solving skills combined with the self-driven organization required to navigate ambiguity and achieve complex goals.
- Road-Ready Collaborator: Eagerness to collaborate closely with global teams, including the ability to travel with notice up to 25% of the time.
Bonus Points - EdTech Insider: Prior functional knowledge or direct experience with HR tech, LMS technologies, or enterprise learning ecosystems.
- Degree / Equivalent: A Bachelor's degree or equivalent foundational experience that sharpens your professional approach.
Our Hybrid Work Philosophy Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
Our Total Rewards PhilosophyOur Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people's physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Our Promise to You - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You'll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
