Global Payments

Manager, Customer Success

Global Payments • $90K — $120K *
Lindon, UT 84042Hybrid
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience in customer-facing teams
  • Expertise in client relationship management and retention
  • Strong analytical skills to interpret data and drive actions
  • Exceptional communication and collaboration abilities
  • Client-first mindset with strong organizational skills

Responsibilities

  • Lead and develop a high-performing Customer Success team
  • Reduce client attrition and protect recurring revenue
  • Shape and improve the client journey through streamlined processes
  • Influence business outcomes via client advocacy and issue resolution
  • Drive accountability using data and performance metrics

Benefits

  • Dynamic global career opportunities
  • Inclusive work culture with access to industry experts
  • Empowerment to make impactful decisions
  • Focus on personal growth and professional development
  • Engagement in innovative and client-focused solutions
Full Job Description
Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Manager, Customer Success to join our ever-evolving Customer Success Team and help shape the future of global commerce. In this role, you will lead a team focused on strengthening client relationships, protecting and growing revenue, and delivering exceptional client experiences that drive long-term loyalty. As a key leader within the Global Payments Integrated portfolio, you'll influence strategy, develop talent, improve operational effectiveness, and champion client-first solutions that help businesses succeed while supporting Global Payments' continued growth and innovation.

What you'll own
  • Lead and develop a high-performing Customer Success team that drives client engagement, retention, and service excellence while achieving key performance indicators (KPIs) and service level agreements (SLAs).
  • Reduce client attrition and protect recurring revenue by identifying at-risk accounts, coaching effective retention strategies, and creating opportunities that strengthen long-term client partnerships.
  • Shape and improve the client journey by partnering across teams to streamline processes, remove friction points, and deliver differentiated experiences that increase client satisfaction and loyalty.
  • Influence business outcomes through client advocacy and strategic escalation management, ensuring complex client and partner issues are resolved effectively and contribute to stronger relationships and retention.
  • Drive accountability through data and insights, leveraging reporting and performance metrics to improve team productivity, uncover opportunities, and support operational growth.


What you'll bring
  • Proven success leading and developing customer-facing teams, with 5+ years of leadership experience focused on coaching, performance management, and talent development.
  • Strong client relationship management expertise, with a track record of improving client satisfaction, retention, and overall business outcomes.
  • Ability to analyze data, identify trends, and translate insights into actions that improve performance, efficiency, and revenue protection.
  • Exceptional communication, collaboration, and problem-solving skills, with the ability to influence stakeholders across multiple functions.
  • A client-first mindset combined with strong organizational skills and the ability to prioritize competing demands in a fast-paced environment.


It's a bonus if you have
  • Experience in account management, sales, or revenue-growth focused client success environments.
  • Knowledge of integrated payments, Payment Card Industry Data Security Standard (PCI DSS), chargeback management, interchange qualification, and merchant pricing models.
  • Bachelor's degree or higher and experience leading initiatives that improve operational efficiency, client retention, or business performance.


About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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