Salesforce

Manager, Customer Success Compensation

Salesforce$117K — $177K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
  • Ability to manage operational programs and workflows in a fast-paced environment.
  • Strong knowledge of incentive compensation frameworks and data governance principles.
  • Experience in data engineering and building/maintaining data pipelines (SQL, ETL/ELT workflows).
  • Excellent analytical and communication skills, with experience in presenting operational data.

Responsibilities

  • Execute the incentive framework for CSMs, ensuring alignment with business objectives and governance.
  • Manage the end-to-end operational process for CSM quota issuance, maintaining user attribute accuracy.
  • Develop and maintain data pipelines for accurate attainment calculations, ensuring data integrity.
  • Identify operational bottlenecks and process gaps to drive improvements in tools and workflow efficiency.
  • Collaborate with Sales, Renewals, Business Intelligence, and Finance teams on compensation schedules.
  • Analyze compensation and quota performance data, presenting operational updates and recommendations.

Benefits

  • Supportive resources for work-life balance and personal growth.
  • Access to AI technology to enhance productivity and efficiency.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

Position Overview

This role sits within the Business Planning team inside the Account Success Center of Excellence and is responsible for managing the day-to-day execution, process governance, and operational rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

Key Responsibilities
  • Compensation Execution & Governance: Execute the incentive framework for CSMs, ensuring program alignment with business objectives and operational guidelines. Act as the primary point of contact for day-to-day compensation governance and escalation questions.
  • Quota Issuance & Administration: Manage the end-to-end operational process for CSM quota issuance. Maintain user attribute accuracy across systems to ensure correct, timely quota assignments at scale.
  • Data Pipelines & Attainment: Develop and maintain data pipelines required for accurate and timely attainment calculations, ensuring data integrity across compensation systems.
  • Process Improvement: Identify operational bottlenecks, data errors, and process gaps to drive continuous improvements in tooling, data accuracy, and workflow efficiency.
  • Cross-Functional Collaboration: Partner directly with Sales, Renewals, Business Intelligence, Strategy & Operations, and Finance teams to align on compensation schedules, data inputs, and cross-team workflows.
  • Reporting & Analysis: Analyze compensation and quota performance data to track program effectiveness, presenting functional updates and data-driven recommendations to team leadership.

Requirements
  • 4–6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
  • Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
  • Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
  • Practical data engineering experience, including hands-on experience building and maintaining data pipelines (SQL, ETL/ELT workflows)
  • Excellent analytical, problem-solving, and communication skills, with experience presenting operational data to stakeholders.
  • Ability to work effectively across global time zones; willingness to travel quarterly if required.

Desired Skills
  • Direct experience with Customer Success or Sales compensation models.
  • Strong domain knowledge of Customer Success functions and metrics.
  • Hands-on proficiency with Salesforce or similar enterprise CRM and compensation software platforms.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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