CenterPoint Energy, Inc

Manager, Customer Service Learning

CenterPoint Energy, Inc • $95K — $115K *
Houston, TX 77084In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Learning and Development, Instructional Design, or related field preferred.
  • Minimum 5 years in learning and development or related field required.
  • 5 years of leadership experience managing teams or enterprise programs required.
  • Demonstrated instructional design and facilitation experience required.
  • Experience in performance consulting and learning governance preferred.
  • Familiarity with digital learning platforms and AI content development preferred.
  • Strong communication skills to influence stakeholders and coach employees.

Responsibilities

  • Lead Customer Service Learning strategy aligned to business priorities.
  • Partner with operations leaders to identify capability gaps and implement learning plans.
  • Oversee various training programs supporting employee capability and performance.
  • Ensure effective blended learning delivery including various formats such as eLearning and simulations.
  • Establish governance for content quality and instructional design standards.
  • Integrate instructional design and leadership development into learning initiatives.
  • Conduct performance consulting using data to identify training needs and areas for improvement.
  • Measure learning effectiveness using KPIs and provide insights for continuous improvement.

Benefits

  • Paid training and benefits eligibility begins on your first day.
  • Transit subsidies and flexible work schedule offered.
  • Paid holidays and paid time off included.
  • Access to wellness resources including fitness discounts and on-site center.
  • Professional growth programs and tuition reimbursement available.
  • 401(k) Savings Plan with a company match and additional contribution.
Full Job Description
Job Summary

CenterPoint Energy is looking for a Manager, Customer Service Learning to join our Learning & Organizational Development team. This role leads Customer Service Learning strategy and execution, partners with Customer Service leadership and enterprise stakeholders, and delivers scalable, data-informed learning solutions that strengthen workforce capability, improve the customer experience, and support operational performance.

The Manager, Customer Service Learning leads a geographically dispersed team supporting Minnesota, Indiana, and Houston and ensures consistent, effective learning delivery across regions. The role advances modern learning practices through digital and AI-enabled solutions while aligning learning products to LOD standards, leadership behaviors, and change enablement practices.

Essential Functions

  • Lead Customer Service Learning strategy aligned to Customer Service priorities, enterprise workforce goals, and broader LOD portfolio priorities.
  • Partner with Customer Service operations leaders to identify capability gaps, translate business needs into LOD-aligned learning plans, and implement scalable learning solutions.
  • Oversee onboarding, cross-functional, technical, sales, and leadership training programs that support employee capability and operational performance.
  • Ensure effective blended learning delivery, including classroom, virtual, eLearning, simulations, AI-enabled solutions, and immersive practice experiences.
  • Establish governance for content quality, instructional design, facilitation, evaluation, delivery standards, and sustainment practices.
  • Partner across LOD to integrate instructional design, learning technology, change management, and leadership development support into Customer Service Learning initiatives.
  • Conduct performance consulting using operational data, quality insights, learner feedback, and stakeholder input to distinguish training needs from process, communication, or change needs.
  • Measure learning effectiveness using KPIs, learner feedback, and business outcomes; provide insights that inform continuous improvement and LOD reporting.
  • Lead, coach, and develop trainers and coordinators across regions while strengthening collaboration and consistency across regional Customer Service Learning teams.
  • Serve as a strategic advisor on training readiness, change initiatives, launch decisions, and sustainment efforts, including support during high-volume periods or All Hazards Operations Plan events, as needed.


Education Description

Requires a bachelor's degree from an accredited college or university. A degree in learning and development, instructional design, organizational development, business, human resources, education, communications, or a related field is preferred.

Experience

  • Minimum of five (5) years of experience in learning and development or a related field required. Knowledge of customer service and/or field operations preferred.
  • Minimum of five (5) years of leadership experience managing teams or enterprise programs required.
  • Demonstrated experience in instructional design, facilitation, adult learning principles, and blended learning delivery required.
  • Experience applying performance consulting, learning governance, measurement practices, and continuous improvement within an LOD or enterprise learning environment preferred.
  • Experience with digital learning platforms, learning technology, and AI-enabled content development preferred.
  • Ability to partner effectively across instructional design, learning technology, change management, leadership development, operations, and enterprise stakeholder groups.
  • Able to communicate clearly, influence stakeholders, coach employees, and translate business priorities into practical learning solutions.


What we bring to you
  • Competitive pay
  • Paid training
  • Benefits eligibility begins on your first day
  • Transit subsidies
  • Flexible work schedule, paid holidays and paid time off
  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
  • Professional growth and development programs including tuition reimbursement
  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution


Job Type: Full Time
Posting Start Date: 08/20/2026
Posting End Date: 08/27/2026

About CenterPoint Energy, Inc

CenterPoint Energy is a domestic energy delivery company. The Company’s business segments include Electric Transmission and Distribution, Natural Gas Distribution, Competitive Natural Gas Sales and Services, Interstate Pipelines, Field Services and Other Operations. The Company serves metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. The company also owns a 58.3% interest in a midstream partnership it jointly controls with OGE Energy Corp. with operations in natural gas and liquids-rich producing areas of Oklahoma, Texas, Arkansas and Louisiana.

CenterPoint Energy, Inc. Careers

Join the dynamic team at CenterPoint Energy, Inc., a pivotal leader in the energy sector, where innovation meets purpose. Our company is not just about providing energy solutions; it's about empowering futures through meaningful career opportunities.

Work You’ll Do

At CenterPoint Energy, Inc., you will engage in work that not only energizes communities but also fuels personal and professional growth. Our commitment to leadership in the industry is matched by our commitment to the people who make our success possible.

Transform Your Career

Embark on a journey of growth and leadership at CenterPoint Energy, Inc. Here, job opportunities abound, offering you the chance to influence the future of energy and infrastructure. With roles ranging from engineering to customer service, your professional path is here.

Innovate with Us

CenterPoint Energy, Inc. is at the forefront of energy innovation. Our team is dedicated to developing solutions that not only meet today's energy needs but also set the standards for tomorrow. Join us and bring your unique skills to a place where innovation is standard.

Internship Programs

Kickstart your career with CenterPoint Energy, Inc.’s internship programs. Gain invaluable industry experience, enhance your resume, and build a network of professional contacts. Our internships offer a deep dive into the energy sector, providing a solid foundation for your career.

Diversity and Inclusion

We believe diversity drives innovation. CenterPoint Energy, Inc. is committed to creating a diverse and inclusive work environment where every employee can thrive. Our diversity training ensures that everyone, from leadership to new hires, understands the value of differences.

Benefits and Culture

CenterPoint Energy, Inc. offers a comprehensive benefits package that supports both your professional and personal life. Our culture is built on a foundation of respect and integrity, infused with a spirit of teamwork that encourages collaboration and continuous learning.

Join Our Team

Explore the numerous job opportunities at CenterPoint Energy, Inc. and find the position that best matches your skills and ambitions. We are hiring creative, solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest at CenterPoint Energy, Inc.: - **Career Growth and Development:** We provide unmatched training and development programs that prepare you for leadership and specialized roles within the company. - **Networking Opportunities:** Connect with industry leaders and innovators within our network to enhance your career prospects. - **Job Alert Emails:** Customize your subscription to receive job alerts and insider tips tailored to your career preferences.

Apply Now

Ready to power your career with CenterPoint Energy, Inc.? Search open positions, prepare your resume, and step into a role that will challenge and excite you. Interview with us and join a company that values your energy and ideas.

SEARCH CENTERPOINT ENERGY JOBS

Join CenterPoint Energy, Inc. today and be part of a team that is dedicated to creating a sustainable and energized future.
Learn more about CenterPoint Energy, Inc
Size
9,418 employees
Market Cap
$19.2 billion
Industry
Energy & Utilities
Net Income
-$773 million
Founded
1866
5 Year Trend
+2.1%
Revenue
$7.4 billion
NASDAQ
CNP
* Ladders Estimates

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