What You Will Do 

Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement. 

How You Will Do It 

Team Leadership 

• Lead, coach, and develop a team of customer service professionals 

• Set goals, track KPIs, and drive accountability and performance 

Order Management

• Oversee order entry and fulfillment across North America

• Ensure accuracy, timeliness, and alignment with service metrics

• Partner with manufacturing, logistics, and finance to resolve issues

Customer Experience

• Serve as escalation point for complex customer issues

• Drive customer satisfaction through proactive communication and resolution

• Implement best practices to improve responsiveness and service quality

Sales Support

• Partner with sales onreservations,leadtimemanagement & pipeline support

• Leverage Salesforceand other toolsto track activity and performance

• Support end-to-end transaction flow from quote to cash in partnership with finance

Process Improvement

• Identify and implement improvements to increase efficiency and consistencyusing the JCI Business System (Lean)

• Ensure compliance with company policies and North America requirements

What We Look For 

Requirements: 

• 7+ years of experience in customer service, inside sales, or operations 

• Experience leading teams in a North America environment

• Salesforce proficiency preferred

• Strong communication, problem-solving, and organizational skills

SALARY RANGE: $112,000 - $187,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.  This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us