Sentara Healthcare

Manager, Customer Relations and Guest Services

Sentara Healthcare$75K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 3 years of management experience in a healthcare setting
  • Proficient in Microsoft Office
  • Current state license or certification as required
  • Demonstrated skills in fiscal budgeting and management

Responsibilities

  • Supervise and lead patient care services staff
  • Provide clinical and technical expertise to improve patient care
  • Engage in process improvements within the department
  • Manage departmental budgeting and fiscal operations
  • Interview, hire, and develop team members for optimal performance
  • Implement talent retention strategies for staff
  • Perform duties as needed to mentor and support staff

Benefits

  • Medical, dental, and vision insurance plans
  • Adoption, fertility, and surrogacy reimbursement up to $10,000
  • Paid time off and sick leave
  • Paid parental and family caregiver leave
  • Emergency backup care services
  • Long-term and short-term disability coverage
  • Life insurance
  • 401k/403B retirement plan with employer match
  • Tuition assistance up to $5,250/year and discounted education options
  • Student debt pay down benefit of $10,000
  • Certification reimbursement and free access to CEUs
  • Pet insurance options
  • Legal resources plan
  • Potential eligibility for an annual discretionary bonus
Full Job Description
City/State
Virginia Beach, VA

Work Shift
First (Days)

Overview:

Sentara Virginia Beach General Hospital is hiring a Manager, Patient Care Services.

Hours/Shift: Monday - Friday, Day Shift.

The Manager of Patient Care Services supervises models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the area of expertise.

Responsible for supervising staff, provides clinical/ technical expertise and engages in process improvements. Assists in the fiscal budgeting and management process for the department including billing/revenue management, payroll, purchasing and supply cost management. Performs work assignments as needed to provide coverage and to mentor or assist staff. Interviews, hires and develops team members with the goal of developing a highly effective work team. Engages in talent retention strategies for the area(s) of responsibility. Licensed professionals are required to keep license or certifications current in the state of practice.

Education
  • Bachelor's Level Degree Required


Experience
  • 3 years Management Experience Required
  • Microsoft Office Experience


Keywords: Manager, Supervisor, Leader.

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region's only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

About Sentara Healthcare

Sentara Healthcare is a not-for-profit healthcare system that operates hospitals, outpatient care centers, imaging centers, and other healthcare facilities in Virginia and North Carolina. The system provides a range of medical services, including cancer care, heart and vascular care, orthopedics, pediatrics, and women's health. Sentara Healthcare also offers health plans and wellness programs. The system is committed to providing high-quality, patient-centered care and has received numerous awards and recognitions for its clinical outcomes and patient satisfaction.
Learn more about Sentara Healthcare
Size
30,000 employees
Industry

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