Foot Locker

Manager, Customer & Martech Enablement

Foot Locker$85K — $100K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Product, Data Analytics or related field.
  • Minimum 5 years of relevant experience in CRM, Loyalty, Product, and/or Owned Media for a DTC organization, preferably in the retail space.
  • Strong understanding of omnichannel retail and customer lifecycle management.
  • Demonstrated problem-solving aptitude with attention to detail and ability to manage multiple priorities.
  • Self-starter with strong planning and project management skills.
  • Proven ability to quickly learn new technologies and drive stakeholder engagement.
  • Excellent communication skills, proficient in Microsoft Office, with experience in a matrixed environment.

Responsibilities

  • Serve as system/application owner and subject matter expert for customer platforms, enforcing business standards and driving adoption.
  • Act as a liaison between Marketing, Engineering, Data & Analytics, and Product Management.
  • Develop the strategic vision for Martech programs, including roadmap partnership with Product.
  • Gather stakeholder feedback to align on objectives, KPIs, and priorities.
  • Translate business objectives into functional requirements for technical teams.
  • Inform technology roadmaps and coordinate enhancements with Product owners.
  • Analyze program performance data to drive actionable insights and future strategies.
  • Define technology usage for personalization and audience targeting, contributing to customer data strategy.
  • Consult on campaign strategy, focusing on segmentation and customer journeys.
  • Champion AI integration in marketing, identifying automation opportunities for enhanced user experiences.
  • Manage day-to-day operations of the Martech stack, ensuring best practices and troubleshooting issues.

Benefits

  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
Full Job Description
Overview

The Manager, Customer & Martech Enablement, will play a pivotal role in scaling our customer capabilities foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support enterprise CRM and Martech programs/initiatives that drive customer engagement.

Responsibilities

As the Manager, Customer & Martech Enablement you will lead the team to:
  • Serve as system/application owner and subject matter expert for customer platforms including but not limited to the CDP, enforcing business standards and driving adoption across stakeholder teams.
  • Be the bridge between Marketing, Engineering, Data & Analytics, and Product Management.
  • Responsible for the strategic vision and priorities for Martech programs including partnering with Product on the program roadmap, building use cases, prioritizing Martech capabilities and improvements, defining requirements and getting stakeholder alignment, and ensuring the seamless delivery of improvements to enable key programs and initiatives.
  • Gather stakeholder feedback on key priorities, driving alignment on objectives, KPIs and prioritization.
  • Translate business objectives and vision for the customer experience into clear functional requirements for Product/Engineering.
  • SME on technical topics related to marketing technology, informing technology roadmaps and working alongside Product owners to coordinate key enhancements and improvements to new or existing platforms/journeys.
  • Develop and maintain reporting and analysis to deliver actionable insights to measure program/initiative performance and inform future plans and program strategies.
  • Define how we use our technology for personalization, audience targeting and segmentation and contribute to our customer data strategy.
  • Consult on campaign strategy and execution design (segmentation, targeting, personalization, journeys).
  • Champion the transition toward an AI-first marketing infrastructure. You will identify opportunities to leverage AI for lead enrichment, scoring, and routing, creating seamless, automated data flows that reduce manual effort and enhance the user journey.
  • Day-to-day business management of core Martech stack and integrations, troubleshooting issues and implementing best practices, such rigorous sandbox testing and error monitoring, to ensure operational excellence.
  • Additional responsibilities as assigned.


Qualifications

  • Bachelor's degree in Marketing, Product, Data Analytics or related field.
  • Minimum 5 years of relevant experience in CRM, Loyalty, Product, and/or Owned Media for a DTC organization, preferably in the retail space.
  • Strong understanding of omnichannel retail and customer lifecycle management
  • Relentless attention to detail, demonstrated problem-solving aptitude, and ability to balance multiple projects and priorities simultaneously.
  • Self-starter who takes initiative with strong planning and project management skills.
  • Proven ability to learn new technologies quickly and drive adoption and change management with stakeholders.
  • Excellent verbal and written communication skills with proficiency in the Microsoft Office Suite; able to build relationships and influence within a matrixed environment.

Quarterly travel required.

Benefits

The annual base salary range is $85,000-$100,000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits:
  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture

Employee Resource Groups

About Foot Locker

Foot Locker, Inc. is a global retailer of shoes and apparel, operating 3,473 primarily mall-based stores in the United States, Canada, Europe, Australia and New Zealand as of February 1, 2014. The Company operates in two segments: Athletic Stores and Direct-to-Customers. The Athletic Stores segment is an athletic footwear and apparel retailers whose formats include Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, SIX:02, as well as the retail stores of Runners Point Group, including Runners Point, Sidestep and Run2. The Direct-to-Customers segment includes Footlocker.com, Inc. and other affiliates, including Eastbay, Inc., CCS, and Tredex, which sells to customers through Internet Websites, mobile devices, and catalogs.

Foot Locker Careers

Join the dynamic team at Foot Locker, a leading global retailer of athletically inspired shoes and apparel. At Foot Locker, we empower our employees with unmatched opportunities for career growth and leadership development in the retail industry. Work You’ll Do Become a part of Foot Locker’s vibrant culture by joining our diverse team. We are committed to innovation, leadership, and excellence in every aspect of our business. From sales to corporate functions, Foot Locker offers a variety of job opportunities that allow you to bring your passion and creativity to our team. Transform your career with Foot Locker, where we value diversity and are dedicated to fostering an inclusive environment. We believe that our team’s varied perspectives and experiences are crucial to our success. Lead with Confidence Step into a role that challenges you, fosters your professional growth, and puts you on the path to leadership. At Foot Locker, you’ll work alongside industry leaders and seasoned professionals who are eager to share their knowledge and experience. Work with a team that’s as passionate about the success of the company as they are about each individual’s career advancement. Foot Locker offers extensive training and development programs, including diversity training and leadership workshops, to help you reach your full potential. Innovative Opportunities Engage in work that matters with a company that’s at the forefront of the retail industry. Foot Locker is constantly innovating to meet the ever-changing needs of our customers and to stay ahead in a competitive market. Our employees enjoy a range of benefits that support their personal and professional lives, including health, dental, and vision insurance, employee discounts, and flexible working arrangements. Internship Programs Kickstart your career with a Foot Locker internship. Gain invaluable industry experience, develop your skills, and build your professional network. Our internships offer a real-world glimpse into how a major retail company operates, providing you with the tools needed to succeed in your future career. Join Our Team Explore the employment opportunities at Foot Locker and find the position that matches your skills and ambitions. We are always looking for curious, driven, and innovative team players who are ready to make an impact. Stay Connected Keep up to date with the latest company news, hiring events, and career tips by visiting our Foot Locker Careers page. Customize your job alerts to receive updates on positions that interest you the most. Apply Today Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that’s committed to your growth and success. Search Foot Locker jobs now and discover how you can contribute to our dynamic team. Foot Locker is not just a company; it’s a place where you can grow, innovate, and lead. We look forward to welcoming you to our team and helping you achieve your professional goals.
Learn more about Foot Locker
Size
16,555 employees
Market Cap
$3.3 billion
Industry
Net Income
$323 million
Founded
1974
5 Year Trend
+2.9%
Revenue
$7.5 billion
NASDAQ

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