The Home Depot

Manager, Creative Operations - CRM

The Home Depot$88K — $105K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience in creative operations
  • Strong collaboration skills with cross-functional teams
  • Proven ability to translate business objectives into project plans
  • Excellent communication skills, both written and verbal
  • Experience managing creative production workflows and timelines
  • Familiarity with resource planning and capacity management

Responsibilities

  • Lead planning and alignment for creative requests across teams
  • Manage the complete lifecycle of creative projects, ensuring timely delivery
  • Maintain clear project plans and visibility for stakeholders
  • Identify and troubleshoot project issues to maintain momentum
  • Establish efficient workflows and frameworks for project reviews and approvals
  • Enhance productivity and scalability of the creative team

Benefits

  • No travel required
  • Comfortable indoor working conditions
  • Opportunities for professional growth within the team
  • Supportive environment to optimize creative processes
Full Job Description
Position Purpose:

The Manager, Creative Operations leads a highly skilled team responsible for organizing, coordinating, and driving creative production from intake through delivery. The role manages workflows, timelines, and resources to ensure high-quality, on-time execution across assigned channels and audiences. The Manager oversees the full creative development process-including planning, intake, production, and delivery-while aligning priorities with business objectives and ensuring resources are effectively allocated. Managers ensure creative outputs meet briefs and are delivered on budget. Role consults with stakeholders across production, marketing, creative, agency partners, media and others when appropriate to develop solutions to project and campaign objectives.

This Manager plays a pivotal role in optimizing the efficiency and productivity of the creative team. Through process governance and continuous optimization, the Manager, Creative Operations enhances the team's ability to scale effectively, meet strategic objectives, and support the brand's vision.

Key Responsibilities:
  • 50% - Planning & Alignment - Ensure team can effectively partner with cross-functional teams (Marketing, Product, Events, etc.) to manage intake, clarify scope, set priorities, and align timelines for creative requests. Translate business and marketing objectives into actionable creative project plans. Coordinate resource planning, ensuring workloads are balanced and aligned to priorities. Support capacity planning by gathering inputs, identifying risks, and flagging bandwidth challenges to leadership.
  • 50% - Project Management & Creative Asset Development - Manage the full lifecycle of creative projects from briefing through delivery, ensuring assets delivered according to brief, on brand, and delivered on time. Maintain project plans, roadmaps, and reporting for assigned workstreams, providing clear visibility to stakeholders. Oversee day-to-day progress, troubleshoot issues, remove blockers, and ensure deadlines are met across teams. Enforce frameworks for briefs, reviews, and approvals to keep projects moving efficiently. Identify opportunities to improve workflows, reduce friction, and scale creative output in partnership with leadership and peers.

Direct Manager/Direct Reports:
  • This Position typically reports to the Sr Manager, Creative Ops
  • This position has 3 Direct Reports


Travel Requirements:
  • No travel required

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States

Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Demonstrated project management skills
  • Excellent written and verbal communication skills


Minimum Years of Work Experience:
  • 2

Preferred Years of Work Experience:
  • 5

Minimum Leadership Experience:
  • No previous leadership experience

Preferred Leadership Experience:
  • 2

Certifications:
  • None

Competencies:
  • Action Oriented
  • Business Insights
  • Decision Quality
  • Manages Ambiguity
  • Nimble Learning
  • Plans and Aligns
  • Balances Stakeholders
  • Communicates Effectively
  • Drives Results
  • Resourcefulness
  • Strategic Mindset

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ

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