Best Western

Manager, Corporate Communications and Public Relations (Global Hospitality) - Hybrid AZ

Best Western • $80K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in corporate communications, journalism, public relations, or marketing.
  • Bachelor's degree in communications, marketing, or a related field.
  • Proficiency in AI tools for enhancing communication strategies and audience engagement.
  • Experience with creative platforms like Adobe Express and Canva for visual content development.
  • Exceptional writing, editing, and strategic communication skills.

Responsibilities

  • Serve as editor-in-chief for hotelier-facing newsletters, ensuring engaging content.
  • Create communications campaigns to support leadership initiatives, including video scripts and change management.
  • Draft and edit various communications to maintain consistent messaging and brand voice.
  • Manage internal communications workflow, including stakeholder approvals and email campaigns.
  • Support executives' LinkedIn strategies with a structured content cadence.
  • Leverage AI and analytics to optimize employee and stakeholder communications.
  • Partner with stakeholders to identify communication needs and monitor project progress.

Benefits

  • Medical, dental, and vision coverage available from day one.
  • Accrual of vacation and sick leave starts immediately.
  • Paid company and personal holidays.
  • 401K with company contribution and match in the U.S.
  • Employee and hotel discounts.
  • Access to free financial and health wellness programs.
  • Tuition reimbursement for further education.
Full Job Description
Corporate Communications Manager, Corporate Communications and Public Relations (Global Hospitality)

Job Purpose

As the Manager of Corporate Communications, you will take a leadership role within the BWH4 Hotels internal communications function, developing and executing communication strategies for companywide initiatives across our 18 brands and more than 4,000 hotels worldwide. Based in Phoenix, you will report to the Senior Director of Corporate Communications.

Working alongside the Senior Director of Corporate Communications, this position requires significant collaboration to tailor and deliver effective messages. We seek a creative storyteller with an eye for detail and a passion for creating compelling narratives. Ideal candidates bring at least five years of experience in internal and external communications, demonstrating the ability to manage multiple projects in a dynamic environment.

Key Responsibilities:

Content Creation & Deployment
 Serves as editor-in-chief of our hotelier-facing newsletters. Responsible for working cross-functionally to draft and edit content, and ensuring content is engaging and aligned with organizational goals.
 Creates best-in-class communications campaigns to advance the strategic initiatives of our leadership team, including video scripts, change management communications and more.
 Drafts various communications, ensuring consistent messaging and brand voice across internal communication vehicles.
 Manages internal communications workflow, including stakeholder approvals, preparing email campaigns and overseeing distribution lists.
 Supports multiple executives' LinkedIn strategies, including the development and execution of an annual cadence of content.
 Prior experience developing and deploying recurring internal communications through email marketing and employee communications platforms, such as Campaign Monitor and Adobe Workfront.
 Ability to leverage AI and analytics and engagement metrics to plan, execute, optimize and measure the effectiveness of employee and stakeholder communications.

Project Management
 Partners with stakeholders to identify communication needs, develop project plans, establish deadlines and monitor progress on various initiatives.
 Manages multiple internal communications projects simultaneously, ensuring they are completed on time, within scope and advance business goals.
 Regularly reports on project outcomes, identifying efficiencies in internal communications practices and adopting new tools and technologies as needed.
 Stays current on the latest communications trends and best practices, identifying opportunities for innovation and creative storytelling.
 This individual is not afraid to be bold and contribute ideas!

Preferred Experience and Education:
 5+ years of experience in corporate communications, journalism, public relations or marketing.
 BA/BS bachelor's degree in communications, marketing or a related field.

Required Knowledge and Skills
 Experience leveraging artificial intelligence (AI) tools and technologies to enhance communication strategies, streamline content development, improve audience engagement and support data-driven decision-making.
 Proficiency with creative and design platforms, such as Adobe Express, Canva, CapCut and related tools, to develop compelling visual content across digital, social media, internal communications and corporate storytelling initiatives.
 Experience supporting executive leaders, including developing thought leadership content and executive communications strategies.
 A self-starter with the proven ability to lead multiple projects in a deadline-driven environment.
 Demonstrates exceptional writing, editing and strategic communication skills, with experience crafting compelling narratives across platforms.
 Experience in handling complex, confidential projects with professionalism.

Work Location and Schedule
 You must reside in AZ as this is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
 Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.

Working at BWH Hotels:

Welcome to BWH Hotels, where your passion for hospitality aligns with a purpose-driven mission. By joining our corporate team, you become part of a dynamic community focused on making a meaningful impact in the travel industry. At BWH Hotels, we are dedicated to inspiring travel through unique experiences. We uphold our core values:
 Integrity and Accountability: We prioritize honesty and take responsibility for our actions.
 Excellence in Service: We are committed to delivering the highest standards of service to our hotels and guests.
 Respect and Inclusivity: We foster a safe, respectful and diverse work environment.
 Community Engagement: We actively contribute to the well-being of our global community and uphold human rights.
 Environmental Stewardship: We embrace sustainable practices to protect our planet.

Apply today and join us in creating extraordinary travel experiences worldwide.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees
 Medical/Dental/Vision available day one
 Vacation/Sick- accruals start day one
 Paid company holidays and personal holidays to celebrate what's important to you
 401K - company contribution and match (U.S.)
 Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
 Employee discounts/hotel discounts
 Free financial and health wellness programs
 Tuition Reimbursement

About Best Western

Best Western International, Inc. is a hotel chain with over 4,700 hotels in over 100 countries. The chain, with its corporate headquarters in Phoenix, Arizona, operates 17 brands of hotels, each suited to different market segments. Best Western has a long history dating back to 1946 when it was founded by M.K. Guertin. The company has grown to become one of the largest hotel chains in the world. Best Western is known for its commitment to providing quality accommodations and exceptional customer service. The company has won numerous awards for its hotels and its loyalty program, Best Western Rewards.
Learn more about Best Western
Size
4,381 employees
Market Cap
$45.2 million
Industry
Net Income
-$2 billion
5 Year Trend
+5.3%
Revenue
$31.8 billion
NASDAQ

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