American Express

Manager - Control Management

American Express$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of operational risk management experience, particularly in Risk, Oversight, or Internal Audit
  • Solid understanding of operational risk management lifecycle activities
  • Exceptional project management and communication skills, adept at building consensus
  • Proven track record of identifying and implementing process improvements
  • Ability to manage multiple tasks independently and efficiently
  • Competence in analyzing complex processes and evaluating examiners' conclusions

Responsibilities

  • Facilitate internal and external exam management processes across CFR functions
  • Ensure CFR teams are well-prepared for exams through pre-exam preparation sessions
  • Collaborate with CFR teams to provide prompt and accurate responses to exam requests
  • Support and train users on CFR Exam Management system tools
  • Deliver regular updates on exam activities to leadership
  • Align exam conclusions between examiners and CFR teams
  • Assist CFR leaders in resolving exam findings quickly and effectively
  • Identify and escalate areas of risk, driving alignment for mitigation initiatives
  • Promote best practices and drive process improvements within the exam management team

Benefits

  • Comprehensive health and wellness programs
  • Professional development and training opportunities
  • Access to innovative tools and resources
  • Collaborative and inclusive company culture
  • Potential for career advancement within a global company
Full Job Description
Job Description

Credit & Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company's credit and fraud losses while promoting business growth and delivering superior customer service.
The objective of the Credit & Fraud Risk Control Management Exam Management team is to facilitate ongoing exams and audits, ensure exam readiness, and support timely and effective closure of findings across CFR. Credit & Fraud Risk (CFR) is looking for a Manager of Exam Management to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

How will you make an impact in this role?

The Manager, Credit & Fraud Risk (CFR) Exam Management will:

  • Facilitate the day-to-day internal and external exam management process, working across all CFR functions
  • Ensure CFR teams are informed and prepared for exams, including conducting pre-exam preparation with key contacts
  • Partner closely with exam-impacted CFR teams to provide timely, accurate responses to exam requests
  • Provide support and training for CFR Exam Management system of record tool(s)
  • Provide regular progress updates on exam activities to leadership
  • Facilitate alignment of exam conclusions, between examiner and impacted CFR teams
  • Support CFR Leaders with timely and effective closure of exam findings
  • Proactively identify areas of risk and drive alignment and escalate appropriately
  • Identify process improvement areas within roles and responsibilities, and drive adoption of improvements, including best practice adoption by peers in exam management team


Qualifications

Minimum Qualifications
  • 3+ years' experience in operational risk management (e.g., within Risk, Oversight, and/or Internal Audit function)
  • Understanding of critical operational risk management lifecycle activities
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from CFR and examiner partners with a keen eye towards driving consensus
  • Demonstrated experience with identifying and driving process improvement within roles and responsibilities
  • Self-motivated with the ability to operate independently and handle multiple workstreams and tasks simultaneously
  • Ability to understand large complex processes and evaluate process assessment conclusions made by examiners

Preferred Qualifications
  • Bachelor's degree in finance, business, risk management, or related field; advanced degrees (e.g., MBA, MS) or certifications are advantageous
  • Experience within the financial services industry
  • Experience communicating and ensuring understanding and adherence to operational risk procedures and standards is a plus
  • Experience managing one or more processes within Credit Risk or Fraud Risk Management lifecycle is a plus
  • Experience facilitating the operational risk exam management processes is a plus


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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