American Express

Manager-Control Management

American Express$110K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in operational risk management; understanding lifecycle activities
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance aligned with policies and standards
  • Proficient analytical and problem-solving skills for data evaluation
  • Bachelor's degree in related field; advanced degrees or certifications preferred

Responsibilities

  • Support identification of new product or service changes for risk assessment
  • Create and execute a risk assessment framework for new products and services
  • Aid in implementing comprehensive risk assessment approaches
  • Enhance Change Risk Assessment frameworks and methodologies
  • Partner with various teams to identify emerging risks early
  • Prepare risk summaries and recommendations for governance forums
  • Track mitigation execution and report on portfolio health
  • Facilitate risk monitoring by developing risk profile reporting

Benefits

  • Opportunity to work in a collaborative team environment
  • Engagement in innovative risk assessment methodologies
  • Access to continuous professional development
  • Involvement in critical decision-making processes
  • Contribution to the governance of business change initiatives
Full Job Description
Job Description

The objective of the GMNS Control Management Change Risk Assessment team is to enable the safe, timely, and well-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The team ensures changes are appropriately assessed, challenged and governed in line with enterprise policies and standards.

GMNS is looking for a Manager, Change Risk Assessment to support the development and execution of the GMNS Change Risk Assessment framework. This colleague will work with a small team of professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes, while continuously enhancing related assessment methodologies, governance standards, and reporting capabilities.

Responsibilities

  • Support GMNS to identify new product or service changes, or material business changes that should be subject to adherence to relevant AXP Policies and Standards.
  • Support creation and execution of a GMNS framework that enables identified new product or service changes, or material business changes to categorized and risk assessed within the appropriate policies and standard (e.g. New Product Governance, Model Risk, Third Party Lifecycle Management etc).
  • Where required, aid the implementation of risk assessment approaches for new product or service changes, or material business changes that appropriately considers Strategic, Operational and Compliance risks from both BAU changes and products as well as new and emerging risks from novel product innovation (e.g. Agentic AI, Digital Transformation Initiatives) in line with policies and standards.
  • Continuously enhance the GMNS Change Risk Assessment frameworks, including assessment methodology, governance standards, risk taxonomy, and decision criteria.
  • Partner with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other BUs, to identify emerging risks early in the change lifecycle and recommend appropriate mitigation strategies.
  • Support governance forums supporting Change Risk Assessment, including preparation of risk summaries, recommendations, and executive decision materials.
  • Track execution of mitigation actions and provide transparent reporting on portfolio health, key risks, and emerging themes to senior leadership.
  • Identify cross-program risks and systemic issues across concurrent transformation initiatives.
  • Facilitate risk/control monitoring capabilities by developing risk profile reporting and enabling the proactive communication of key OR trends, risk assessment data / themes / activities to senior management, to facilitate informed decision-making.


Qualifications

Minimum:
  • 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively


Preferred:
  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following:
    • Providing identification of operational risks throughout business processes and systems
    • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
    • Enhancing risk assessments and associated methodologies
    • Reviewing independent control monitoring, including identification of control improvements
    • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
    • Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
    • Experience in financial services industry


ORMCM

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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