Manager, Community and Service Excellence (Hybrid)

LifeWorks, Inc. • $86K — $136K *
Calgary, AB T1Y 7M8Hybrid
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years experience in telecommunications or field service operations
  • Leadership experience managing technical teams and sales performance
  • Strong problem-solving and decision-making skills
  • Proven ability to motivate teams to exceed sales targets
  • Advanced communication skills for clear direction and stakeholder interaction
  • Strong organizational skills for management of operations and budgets
  • Advanced English proficiency required

Responsibilities

  • Lead and develop a high-performing technician team through coaching and mentoring
  • Drive revenue growth by championing the technician sales program
  • Manage day-to-day field operations and resolve customer escalations
  • Monitor team productivity and report insights to inform strategies
  • Execute operational excellence through safety compliance and budget management
  • Build relationships with local community stakeholders
  • Support sales initiatives to capture new business opportunities

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures
  • Minimum 3 weeks of vacation and flexible benefits plan
  • Option to work in-office, virtually, or a combination
  • Generous company matched pension and share purchase programs
  • Opportunities for community involvement and giving back
  • Career growth and learning & development opportunities
Full Job Description
Description

What you'll do

  • Lead and develop a high-performing technician team through coaching, mentoring, and career development while driving engagement and accountability
  • Drive revenue growth by championing our technician sales program, motivating your team to exceed targets, and seamlessly blending service delivery with field sales execution
  • Manage day-to-day field operations, resolve escalations, and own direct customer relationships to protect and enhance the customer experience
  • Monitor team productivity and customer metrics, conduct voice-of-customer check-ins, and report field-level insights to inform regional sales and service strategies
  • Execute operational excellence through safety compliance, budget management, expense tracking, and coordination with dispatch and cross-functional teams
  • Build and maintain strong relationships with local community stakeholders, championing a community-first approach that strengthens TELUS' presence in Calgary
  • Support ad hoc sales initiatives and collaborate across the organization to capture new business opportunities directly from the field


Qualifications

What you bring

  • 5 or more years of experience in telecommunications, field service operations, or a related industry
  • Proven leadership experience managing technical teams and driving both operational execution and sales performance
  • Strong problem-solving capabilities, including operational triage, real-time decision-making, and closing field-level business opportunities
  • Demonstrated ability to motivate teams to meet or exceed sales targets while maintaining service quality and customer satisfaction
  • Advanced communication skills with the ability to provide clear direction, align teams during challenging situations, and interact effectively with internal and external stakeholders
  • Strong organizational skills for managing time, attendance, fleet operations, and budget responsibilities
  • Advanced knowledge of English required to interact with internal and external parties and navigate English-language systems and tools


Great-to-haves

  • Experience with field service management software and sales tracking tools
  • Bilingual capabilities (English and French)
  • Experience building and maintaining community partnerships or stakeholder relationships in a field-based role


Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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