Qualifications

• 8-10 years of experience in the wellhead products and service industry.
• Previous management or supervisory experience preferred.
• Service Technician Level 3 qualifications or equivalent necessary.
• In-depth knowledge of wellhead products and services.
• Strong troubleshooting and conflict resolution abilities.
• Leadership and interpersonal skills essential.
• Excellent verbal and written communication skills.
• Valid Class 3 Driver's License with a clean driving record.

Responsibilities

• Coordinate daily shop and field service operations.
• Enforce company policies and Health and Safety standards.
• Train Service Technicians through hands-on experience.
• Communicate performance deficiencies to Technicians and conduct retraining as necessary.
• Assist in competency evaluations with management and training staff.
• Manage daily work schedules and time-off requests for Technicians.
• Organize monthly reviews and meetings for the Service Department.
• Oversee completion and compliance of Hours of Service and inspection logs.
• Ensure maintenance of all company equipment according to standards.
• Schedule service fleet units and oversee employee certifications.
• Conduct inventories of service tools and trucks as needed.
• Set up and run on-location services from start to finish.
• Innovate solutions to enhance operational efficiency.
• Review field service reports and sign off as necessary.
• Provide timely resolutions to client issues and concerns.
• Assist with technical support for bidding processes and presentations.
• Drive HSE compliance and initiatives in the field and shop operations.

Benefits

• Comprehensive training programs for ongoing professional development.
• Opportunities for career advancement within the company.
• Supportive work environment fostering teamwork.
• Health and Safety initiatives prioritizing employee well-being.
• Access to the latest tools and technologies in the field.