Requisition ID: 266229
Purpose
The Manager, Communications & Design will play a pivotal role in driving adoption of our strategy and effectively communicate key insights to our stakeholders internally and across the Bank.
You will be responsible for developing and executing internal communication strategies and initiatives that inform, engage, and inspire our teams. This role is pivotal in supporting CID&A's internal brand, fostering a vibrant culture, and deepening understanding of the work being done, both for CID&A employees and business partners across the Bank. You will be a key content creator, storyteller, and digital communications specialist, with a strong emphasis on design capabilities to create visually engaging content, communications, and presentations. You will be responsible for designing compelling experiences across SharePoint, newsletters, executive presentations, videos, and other internal channels, translating complex data, analytics, and strategy into clear, polished visual and multimedia content that drives engagement and understanding.
Is this role right for you? In this role, you will be involved in:
Develop and Manage Internal Communications:
• Develop and execute comprehensive communication plans to effectively disseminate key insights to internal stakeholders.
• Apply visual storytelling, content design, and presentation design principles to improve message clarity, engagement, and adoption by leveraging digital content creation tools (e.g., Adobe Creative Suite, Canva, PowerPoint, Microsoft Designer, etc.).
• Develop standard and reusable material that can be leveraged across the teams to ensure messaging and branding is consistent and aligns across teams in CID&A, including monthly newsletters and internal employee announcements.
Executive & Strategic Communications Support:
• Support in the creation of executive communications, including quarterly messages to promote transparency in results, thought leadership, progress and strategy with the CID&A team.
• Work with Global Communications team to ensure CID&A messaging aligns to the Bank's strategy and support the creation of external and internal AI-related communications.
Digital Workplace & Content Management:
• Organize, maintain, and enhance CID&A's SharePoint site, ensuring it serves as an up-to-date, user-friendly, and valuable resource for information and collaboration
• Ensure CID&A's material are stored in a consistent manner for easy access and records management.
Engagement & Event Support:
• Develop compelling content and design high-impact presentations, visual storytelling assets, infographics, and event materials for town halls, offsites, leadership meetings, and other employee engagement initiatives.
• Provide support for the logistical setup and execution of internal events, ensuring a seamless experience
Culture & Change Champion:
• Actively contribute to initiatives aimed at building the internal brand and fostering a positive, inclusive culture within CID&A
• Support communication efforts related to CID&A's strategic priorities, including AI product launches, helping to drive understanding, adoption, and engagement with change management initiatives
Collaboration & Stakeholder Management:
• Collaborate effectively with cross-functional teams, and subject matter experts across CID&A to gather information and ensure cohesive messaging
• Build strong relationships with key stakeholders to understand their communication needs and provide support
Dimensions
• Writing, Editing & Storytelling
• Digital Content Creation, Graphic Design & Visual Storytelling
• SharePoint & Digital Channel Management
• Stakeholder and Change Management
• Project Management
• Event Management & Experience Design
• Strategic Thinking & Influencing
• Visual Communication & Presentation Design
Do you have the skills that will enable you to succeed? We'd love to work with you if you have the following:
• 3+ years of work experience in Corporate Communications, Projects, Employee Engagement, and/or Change Management.
• Proven experience in strategic planning, event management and communication roles, preferably in a technology-driven environment.
• Experience creating visually engaging digital communications assets, including newsletters, SharePoint content, presentations, infographics, visual storytelling materials, and video content.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear and compelling messages.
• Strong understanding of AI topics, emerging trends, and their business implications, with the ability to translate technical concepts into clear, compelling communications for a range of audiences.
• Strong proficiency with content creation and design tools such as PowerPoint, SharePoint, Canva, Microsoft Designer, Adobe Creative Suite, or similar platforms, with the ability to produce polished, audience-ready materials.
• Drive to succeed with bias towards action and ability to navigate large organizations and build collaborative relationships; Proven ability to engage and manage stakeholders in a complex, matrixed environment.
• Strong curiosity to learn with adaptive and creative mindset
Working Conditions
• Non-standard hours are an occasional occurrence.
Location(s): Canada : Ontario : Toronto
