Scotiabank

Manager, Collections Contact Strategies & Analytics

Scotiabank$90K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of analytical experience with a focus on statistical analysis
  • Advanced knowledge of reporting & statistical software (SAS, Power BI, SQL, Python)
  • Proficient in SQL Server and handling large databases
  • Strong problem-solving and analytical skills
  • Exceptional organizational skills for managing multiple initiatives
  • University degree in Economics, Finance, Engineering, Mathematics, Computer Science, or a related discipline

Responsibilities

  • Design and develop analyses to enhance collections performance
  • Publish and monitor key performance indicator reports, communicating results to management
  • Support strategic initiatives through data sourcing, analysis, and visualization
  • Analyze collections effectiveness and communicate insights to stakeholders
  • Generate clear analyses and presentations for stakeholders and senior management
  • Innovate and identify new data visualization methods
  • Collaborate with stakeholders to clarify data requirements for inquiries

Benefits

  • Flexible benefit programs focusing on holistic well-being
  • Support for unique family, financial, physical, mental, and social health needs
  • Opportunity for growth in analytical skill sets
  • Engagement in strategic decision-making processes
  • Inclusive work culture encouraging diverse experience and perspective
Full Job Description
Requisition ID: 261773

Manager, Collections Contact Strategies & Analytics

Purpose
Working within Canada ScotiaHelps, you will be responsible for the delivery of timely management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank's credit loss & operations expense plans

What You'll Do:
  • Responsible for the design and development of analyses pertaining to collections performance. Identifies actionable insights to improve collection efforts and recoveries
  • Publishes and monitors key performance indicator reports. Investigates trends & clearly communicates results to management team and executives
  • Supports strategic initiatives through data sourcing, manipulation, analyses, & visualizations
  • Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights
  • Generates clear analyses & presentations to stakeholders and senior management
  • Seek out new and innovative ways of seeing the business through data, statistics, and visualizations
  • Work with stakeholders to establish requirements to respond to inquiries


What You'll Bring:
  • 3-5 years of analytical experience including statistical analysis
  • Advance knowledge and 3+ years expertise with reporting & statistical software packages such as SAS, Power BI, SQL, & Python
  • Experience with SQL Server
  • Experience manipulating large and complex databases
  • Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
  • Strong Analytical, problem-solving, and communication skills
  • Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
  • A University degree in Economics, Finance, Engineering, Mathematics, Computer science, or information technology related discipline.


Working Conditions:
  • Work in a standard office-based environment; non-standard hours are a common occurrence.

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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