Job Description:
Compensation & Role Details:
Expected Salary Range: The expected base salary range for this role is between $125,000 – $135,000 CAD, depending on experience and qualifications
Role Type: New role
AI Disclosure: AI may be used during the hiring process.
Manager, Cloud Operations
Job Responsibilities
- Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
- Manage production deployment of CORA Legal Group cloud applications and services
- Prioritize tasks and set direction for Cloud Operations team members
- Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
- Ensure that cloud systems are backed up, highly available, documented, and secure
- Gather baseline performance information and establish related alerting mechanisms
- Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents
- Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met
- Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing
- Proactively create and test remediation plans for anticipated issues
- Find ways to continuously streamline and strengthen processes and capabilities using appropriate AI tools
- Continually communicate status and promptly escalate issues to the appropriate team and department leaders
- Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc.
- Build a culture of continuous growth and improvement within the Cloud Operations organization
Required Skills
- A track record of success in management of cloud architectures, including Azure and AWS
- Significant experience in managing a team to oversee production cloud environments; strong team-building skills
- Experience in designing, implementing, and maintaining CI/CD pipelines
- Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies
- Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)
- Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation
- Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities
- Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact
- Expertise in automating infrastructure, configuration and deployments
- Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog
- Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)
- Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)
- Excellent verbal and written communication skills
- Very strong time management and analytical skills
- A positive, diplomatic, and professional demeanor; high emotional intelligence
Preferred Skills
- Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR
- Experience with compliance platform such as Druva, Vanta, or Secureframe
Business Unit: RBRO Scheduled Weekly Hours:37.5 Number of Openings Available: 1 Worker Type: Regular
