USAmeriBancorp

Manager, Client Services

USAmeriBancorp$70K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of banking experience required; High School diploma or GED.
  • Bachelor's degree preferred with experience in Commercial/Corporate sectors.
  • Extensive knowledge of banking products, services, and procedures.
  • Proficient in Microsoft Office, e-mail, and banking core systems like SalesForce.
  • Strong attention to detail and ability to perform complex assignments.
  • Excellent communication skills for both technical and client interactions.
  • Ability to manage multiple tasks and prioritize effectively.

Responsibilities

  • Manage the Corporate and Middle Market Commercial Servicing team's service efforts.
  • Collaborate with market vertical leaders to maintain elite service standards.
  • Train, manage, and conduct performance evaluations for specialists and team leaders.
  • Build relationships with key partners in various commercial departments.
  • Review and implement process improvements while updating team on changes.
  • Ensure compliance with BSA regulations and complete necessary trainings.
  • Perform additional duties as required by management.

Benefits

  • Comprehensive training and development opportunities.
  • Opportunities to collaborate with diverse market verticals.
  • Supportive team environment for professional growth.
  • Exposure to various banking products and services.
  • Engagement with key business partners across the organization.
Full Job Description
Responsibilities include but are not limited to:
  • Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service.
  • Partner and collaborate with the leaders within the assigned market vertical (Commercial Real Estate, Corporate -Industries, Healthcare, International - Tech, etc.) to ensure consistent communication and elite service is being maintained.
  • Train and manage a team of qualified specialists and team leaders to support the assigned market vertical. Conduct hiring, coaching, development and performance evaluations for staff.
  • Establish and maintain working relationships with key business partners in deposit operations, customer care, treasury solutions, product team, and other commercial departments.
  • Review tasks and implement process improvements and efficiencies. Ensure the team is kept informed of all updated processes and procedures.


Other Responsibilities:
  • Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
  • Performs other duties as deemed necessary by management.


Required Skills:
  • Extensive knowledge of all bank products, services, policies and procedures.
  • Self-starter with the ability to work in a fast-paced environment.
  • Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce.
  • High degree of detail orientation.
  • Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability.
  • Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
  • Must be able to multi-task effectively and prioritize workflow.
  • Knowledge of Commercial and Corporate Deposit Account Types.
  • Knowledge of Treasury Management products, services, core and business online banking platforms.


Required Experience:
  • High School diploma or GED with 5+ years banking experience
  • Bachelor's degree or experience working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp

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