Essential Responsibilities- Client Relationship/Management: 35%
- Client Business Reviews and Meetings: 20%
- Collaborates with other R1 functions: 30%
- Management of CDM: 10%
- Document the customer experience in CRM: 5%
- Works collaboratively across functions to ensure operational excellence, to nurture and ensure client satisfaction leads to growth and retention
- Ensures mutual understanding of goals, objectives, and action plans related to the client's revenue and book of business.
- Participate in the contracting and contract renewal process.
- Own the relationship management of assigned clients including continued communication of revenue cycle performance
- Support efforts to improve KLAS and NPS scores and related activities.
- Meeting deck prep and coordination with CDM on meeting deck prep, QA, and deck validation
- Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation.
- Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation.
- Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success.
- Promote a supportive and positive team culture that aligns with company values
- Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
Education LevelBachelor's - Equivalent experience will be considered in lieu of a degree
Experience LevelMinimum of 5 years of experience
3+ years of experience in account management, client experience management, and/or revenue cycle operations consulting, working with Director-level partners, is preferred.
CRCR preferred
SkillsOutstanding organization and prioritization skills
Exceptional written and verbal communication skills
Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce).
Physical Demands• Writing
• Reading
• Walking
• Sitting
• Bending
• Standing
• Driving
• Extended Computer Usage
• Carrying
• Ability to travel up to 40%.
Work Environment• On-Site Corporate
• On-Site Facility
• Remote
• Noise Level -Quite
• Noise Level -Moderate
• Noise Level -Loud
• Climate Controlled
• Well-lit
For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
