Scotiabank

Manager, Client Engagement & Analytics

Scotiabank$100K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Finance, Economics, or Statistics
  • Preferred MBA (Finance or Marketing) or MMA
  • 5+ years in Analytics or MIS/Reporting
  • 5+ years in programming, application development, or data warehousing
  • Experience with R or Python, SQL, SAS
  • Proficiency in Tableau and PowerBI
  • Strong communication and relationship-building skills

Responsibilities

  • Champion a customer-focused culture to enhance client relationships and develop data processing systems on Google Cloud Platform.
  • Collaborate with IT teams to manage analytical infrastructure development for reporting and analytics.
  • Lead advanced analytics use cases focusing on lead generation and customer experience.
  • Create regular business performance reports for senior management and stakeholders.
  • Integrate the Bank's risk appetite into daily activities and decisions.
  • Engage in technology projects providing expertise in data architecture and systems integration.
  • Ensure operational effectiveness while adhering to regulatory and operational risk compliance.

Benefits

  • Join a collaborative team of innovative thinkers in a forward-thinking organization.
  • Enjoy a competitive compensation and benefits package.
  • Be part of an organization that makes a difference in communities.
  • Opportunities for recognition and rewards for high performance.
  • Access to leadership support and meaningful development conversations for career advancement.
Full Job Description
Requisition ID: 270682

Manager, Client Engagement and Analytics

Purpose

Contributes to the overall success of the Business Banking department in Canada by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Manager, Client Engagement & Analytics is responsible for delivering analytics that enables multiple stakeholders in the Small Business team to monitor & manage the health of the portfolio, business activities and results efficiently and effectively based on timely and value added reporting of business performance. The incumbent will leverage his/her subject matter expertise on data, database architecture, application design, reporting and analytical tools to provide timely and accurate reporting by collaborating and providing solutions to multiple business partners.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge; develop, operationalize, and secure data processing systems on Google Cloud Platform.
  • Work closely with data warehouse and IT teams to manage development of analytical infrastructure comprising of databases, data infrastructure and analytical tools to provide sound infrastructure for reporting, portfolio management, analytics, segmentation and statistical modeling. Ensure data enhancement initiatives are appropriately prioritized and implemented on time and budget.
  • Lead advanced analytics use cases for lead generation and customer experience; utilize test and learn methodologies to measure results
  • Lead the creation of daily, weekly, monthly and quarterly reporting of business results to senior management and other stakeholders within the Small Business team, including the Field.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Engage in high impact technology projects to provide subject matter expertise with respect to data architecture, systems integration and application design. Ensure integration of new advanced analytical tools into the analytical infrastructure.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.


Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Bachelor's Degree in Computer Science, Finance, Economics or Statistics
  • MBA (Finance or Marketing) or MMA - preferred
  • 5+ years of experience in Analytics or MIS/Reporting
  • 5+ years of experience in programming, application development and/or data warehousing
  • Detailed experience in R or Python, SQL, SAS
  • Strong working knowledge of Tableau and PowerBI
  • Strong communication skills essential with cleints, vendors and management
  • Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills


What's in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities- for you and our customers.You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • You'll receive clear, transparent criteria to progress in your career.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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