Manager, Business Transformation - AI Enablement

CapServCo Limited Partnership

$110K — $128K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in business transformation, AI adoption, or product enablement roles
  • Post-secondary degree in business, economics, engineering, mathematics, or similar
  • Experience driving change management for enterprise tools
  • Certification in recognized change management methodologies is a plus
  • Familiarity with Microsoft 365; hands-on experience with Copilot preferred
  • Fluency in AI concepts without deep technical expertise required
  • Strong stakeholder management and facilitation skills

Responsibilities

  • Manage the adoption roadmap for enterprise AI capabilities
  • Stay informed about new AI capabilities and their business value
  • Partner with business teams to discover and implement high-impact use cases
  • Execute adoption plans in collaboration with People & Culture teams
  • Engage stakeholders to gather insights and establish feedback loops
  • Define and measure success to provide actionable recommendations
  • Create and curate enablement content across various platforms

Benefits

  • Profit sharing
  • Flexible workdays
  • RRSP contributions
  • Firmwide holiday closure
  • Wellness benefits
  • Concierge-like services
  • Work from anywhere in Canada for 4 weeks during summer
Full Job Description

As the Manager, Business Transformation - AI Enablement, you will be joining the Business Transformation team to support initiatives that are at the forefront of shaping and building the future of our Firm. Your role will be pivotal in executing enterprise AI tool adoption and enablement programs that drive measurable value and an exceptional experience for our clients and colleagues.

You will be a core member of the Firm's AI Centre of Enablement, partnering closely with People & Culture, Technology, Data, Privacy/Legal, and business leaders. You will act as an enterprise tools adoption and enablement lead-helping translate practical AI opportunities within our core platforms (e.g., Microsoft 365 Copilot, Copilot Studio, and Dynamics 365) into rollout plans and day-to-day adoption support that scales responsibly.

This is a Business Transformation role focused on adoption, enablement, and operational governance-not a technical or AI engineering role.

As a Manager, Business Transformation - AI Enablement, your responsibilities will include:
• Enterprise Tools Adoption Roadmap & Release Readiness: Manage the adoption roadmap for enterprise AI capabilities (e.g., Microsoft 365 Copilot, Copilot Studio, Dynamics 365 copilots), including release readiness, sequencing, dependencies, and post-launch reinforcement. Identify opportunities for tool exploration and support business cases through analysis, pilot inputs, and user feedback.
• Scale AI Capabilities: Stay apprised of new AI capabilities being developed across tools. Develop an understanding of the business value and impact on process and workflows to unlock value across the Firm.
• Use Case Discovery & Execution: Partner with business teams to identify high impact use cases and support the design and implementation of solutions.
• Execution & Enablement: Partner with the People & Culture teams to execute adoption plans for enterprise AI tools, including stakeholder engagement, training, communications, and support - ensuring teams can use tools responsibly and effectively in real workflows.
• Stakeholder Engagement: Design the right forums to engage with stakeholders across the organization to gain insights, establish feedback loops, and provide knowledge sharing.
• Adoption & Value Measurement: Define and track success measures, synthesizing insights into clear recommendations.
• Enablement Content & Channels: Create and maintain practical enablement content and support publishing/curation through various channels.

Think you've got what it takes to be a Manager, Business Transformation - AI Enablement? Like the colour purple? Great. Here's a few more boxes we're also hoping you can tick:
• 5+ years in business transformation, AI or digital adoption, product enablement, operations, or related roles, with demonstrated delivery in cross-functional environments.
• Post-secondary degree in business, economics, engineering, mathematics, or related fields.
• Experience driving adoption and change management for enterprise tools (communications, training, stakeholder engagement, reinforcement).
• Certification in a recognized change management methodology (e.g., Prosci®, CCMP™, APMG) and/or experience with analytics/reporting tools (e.g., Power BI) is an asset.
• Strong familiarity with Microsoft 365; hands-on experience enabling Copilot and/or Copilot Studio is strongly preferred. Experience with Dynamics 365 is an asset.
• Fluency in AI concepts (GenAI, Agentic AI, Automation) without requiring deep technical expertise.
• Strong stakeholder management and facilitation skills, with the ability to drive decisions and progress across business and technical teams.
• Professional services or firm-based experience is an asset.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

At Doane Grant Thornton, we believe compensation should reflect more than just market data-it should reflect you. We're serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don't stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors-your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $110,000-$128,000 in Toronto, ON. If the role is available in other locations, the range may differ to reflect local market factors.

Our special culture shines through when we have the opportunity to connect in person. That's why we're working in a model where teams are required to be together in the office 4 days per week.

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