Genuine Parts Company

Manager, Business Process Improvement

Genuine Parts Company • $90K — $120K *
Atlanta, GA 30349Hybrid
Business Services
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Industrial Engineering or a related field preferred.
  • 7+ years in process analysis and design, applying improvement methodologies at scale.
  • Expertise in designing processes that are AI-ready and support automation.
  • Experience with systems thinking to understand process impacts.
  • Proven track record in leading organizational change and stakeholder alignment.
  • Lean/Six Sigma Black Belt certification or equivalent process management expertise.
  • Excellent collaborative skills with strong communication abilities across all levels.

Responsibilities

  • Map current customer-facing workflows to pinpoint inefficiencies and compliance issues.
  • Redesign processes to enhance customer experience using methodologies like Lean Six Sigma.
  • Utilize analytics to measure performance and validate improvements based on KPIs.
  • Collaborate with various departments to ensure alignment of process changes with customer needs.
  • Lead change management initiatives to ensure smooth adoption of process improvements.
  • Work with IT to integrate technology solutions for increased speed and efficiency.
  • Manage conflicting priorities while focusing on enhancing the customer experience.

Benefits

  • Opportunities for professional development and ongoing training.
  • Collaborative and innovative work environment.
  • Access to advanced technology and tools for process improvement.
  • Travel opportunities up to 20% for collaborative efforts.
  • Emphasis on performance, influence, and teamwork within the organization.
Full Job Description
Job Summary

The role uses process analysis, data, and change management to identify inefficiencies, redesign workflows, and improve service delivery so that customer satisfaction, retention, and loyalty are enhanced.

Responsibilities
  • Process Mapping & Analysis: Map current customer-facing workflows (e.g., support, onboarding, billing) to identify bottlenecks, redundancies, and compliance gaps
  • Customer-Centric Redesign: Redesign processes to reduce wait times, improve accuracy, and align with customer expectations, using methodologies like Lean Six Sigma or Kaizen
  • Data-Driven Insights: Use analytics to measure performance, track KPIs (e.g., first-contact resolution, NPS, CSAT), and validate improvement impact
  • Cross-Functional Collaboration: Partner with Category, IT, Operations, and Marketing to align process changes with product features and customer journeys
  • Change Management: Lead training, communication, and adoption strategies to ensure smooth transition and sustained improvements
  • Technology Integration: Work with IT to automate or simplify steps (e.g., self-service portals, AI chatbots) to improve speed and accuracy
  • Stakeholder Alignment: Manage conflicting priorities between departments while keeping customer experience as the central goal


Qualifications
  • Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field.
  • 7+ years of domain experience including process analysis, process design at scale, and applying improvement methodologies using multiple technologies, tools, or platforms to drive process optimization.
  • Demonstrated ability to design processes for AI-readiness and automation, engineering systems that can hand off to AI as capabilities evolve rather than simply optimizing existing workflows.
  • Experience applying a systems thinking lens to process design, identifying upstream root causes and downstream impacts before prescribing solutions.
  • Demonstrated experience leading organizational change, including stakeholder alignment, communication planning, and adoption measurement.
  • Lean/Six Sigma Black Belt or equivalent process management expertise. Additional consideration given to Agile, service design, and other relevant experience.
  • Proven track record of leading and coaching successful complex process improvements.
  • Proven ability to interact and communicate with people at all levels of the organization in an open and transparent manner.
  • Proven ability to work collaboratively with a wide range of stakeholders, demonstrating ability to lead and influence, express opinions, and structure arguments clearly to drive alignment to measurable outcomes.
  • Demonstrated focus on end-to-end customer journey and customer-centric outcomes.
  • Prior experience developing business processes in customer support operating models that balance multiple stakeholder interests.
  • Demonstrated creative problem solving and analytical skills with a pragmatic sense of how to get things done.
  • Ability to travel up to 20% of time.
  • Excellent follow through skills


Preferred Qualifications
  • PeopleSoft experience a plus


Leadership
  • Embodies the following values: serve, perform, influence, respect, innovate, team.
  • Effectively communicates by motivating and inspiring others through clear and proactive communication.
  • Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
  • Makes balanced decisions and thinks strategically by being a forward thinker.
  • Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback and building trust across the organization.


Physical Demands / Working Environment
  • List of physical demands that the job requires.
  • List of details about the working environment.


About Genuine Parts Company

Genuine Parts Company is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. The Company operates in four: Automotive Parts Group, Industrial Parts Group, Office Products Group and Electrical/Electronic Materials Group. The Automotive Parts Group distributes automotive parts and accessory items. In addition to over 427,000 available part numbers, the Company offers inventory, cataloging, marketing, training and other programs in the automotive aftermarket. The Industrial Parts Group is operated as Motion Industries, Inc. (Motion), a wholly owned subsidiary of the Company. During the year ended December 31, 2012, the Company's business were conducted throughout the United States, in Canada and in Mexico from approximately 2,000 locations. On February 1, 2012, the Company acquired Light Fabrications Inc.

Genuine Parts Company Careers

There has never been a more exciting time to explore job opportunities at Genuine Parts Company, a global leader in the distribution of automotive and industrial parts. Our team is growing, and we are looking for skilled professionals eager to drive innovation and lead in the industry. Work You’ll Do Join Genuine Parts Company’s dynamic team to help advance our mission of distributing quality parts and services across the globe. As part of our team, you will engage in meaningful work that supports automotive and industrial advancements and sustainability. Transform your career with opportunities for growth and leadership in a company that values diversity and inclusion. At Genuine Parts Company, we believe in empowering our employees with the tools and training necessary to excel in their professional journey. Lead with Impact At Genuine Parts Company, you are positioned to lead at the intersection of industry expertise, operational excellence, and digital innovation. Work alongside a dedicated team of over 50,000 employees worldwide who are committed to fostering a culture of collaboration and innovation. Collaborate with industry experts and enhance your professional network through our extensive networking events and professional development programs. Our commitment to diversity training ensures an inclusive environment where all ideas are valued. Introducing Genuine Parts Company Career Development We are committed to building a supportive environment where you can grow your career. Genuine Parts Company offers a variety of job opportunities, from entry-level positions to leadership roles, each with competitive benefits and the potential for growth. Do Innovative Work Join a team where innovation is at the heart of everything we do. Genuine Parts Company is a place where you can bring your unique skills and perspectives to tackle challenging projects and drive significant impact. Be Part of a Great Team Experience a culture that champions teamwork, leadership, and professional growth. Our team at Genuine Parts Company thrives on collaboration and the shared pursuit of excellence in the automotive and industrial sectors. Future-Proof Your Career Advance your career with Genuine Parts Company, where we offer a range of job opportunities and the support you need to succeed. From internships to full-time positions, our roles are designed to challenge you and foster your professional growth. Explore Discover the various career paths available at Genuine Parts Company and find the perfect match for your skills and interests. Whether you are updating your resume, preparing for an interview, or seeking a leadership role, we provide the resources to support your aspirations. The Genuine Parts Company Difference Our commitment to innovation, leadership, and diversity sets us apart in the industry. Join us and contribute to a team that is dedicated to providing outstanding service and quality parts to our customers worldwide. Stay Connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. SEARCH GENUINE PARTS COMPANY JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Genuine Parts Company.
Learn more about Genuine Parts Company
Size
52,000 employees
Market Cap
$24.7 billion
Industry
Manufacturing & Automotive
Net Income
-$29.1 million
Founded
1925
5 Year Trend
+4.2%
Revenue
$16.5 billion
NASDAQ
GPC
* Ladders Estimates

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